Interventional Psychiatry Clinic Coordinator

Company Description PathWave Psychiatry is a Bay Area mental health practice dedicated to comprehensive, personalized care for depression and anxiety. The team specializes in interventional psychiatry and offers innovative treatments such as Spravato (esketamine) and Transcranial Magnetic Stimulation (TMS). PathWave Psychiatry is committed to compassionate, evidence-based care that supports lasting mental wellness for diverse patient populations. The practice fosters a collaborative environment where clinicians and staff work together to improve patient outcomes and access to advanced treatments.

Role Description The Coordinator is a full-time, on-site role based in Berkeley, CA, supporting the daily operations of PathWave Psychiatry. This position manages appointment scheduling, patient intake, and follow-up communications to ensure smooth clinical workflows and a positive patient experience. The Coordinator assists with maintaining accurate electronic health records, coordinating treatment schedules for services such as Spravato and TMS, and managing insurance and billing-related documentation. The role involves close collaboration with clinicians and administrative staff, responding to phone and email inquiries, and helping streamline office processes. The Coordinator also contributes to practice-wide initiatives to improve efficiency, patient communication, and overall service quality.

Qualifications

• Strong organizational and time-management skills, with the ability to prioritize multiple tasks in a clinical setting.
• Proficiency with office software and electronic health record (EHR) systems, or willingness to learn healthcare-specific platforms.
• Excellent written and verbal communication skills, including professional phone and email etiquette.
• Customer service and patient-facing experience, preferably in a healthcare or mental health environment.
• Attention to detail for accurate data entry, documentation, and scheduling.
• Ability to collaborate effectively with clinical and administrative teams and maintain a respectful, inclusive workplace.
• Comfort working with individuals experiencing mental health conditions and maintaining strict confidentiality and privacy standards.
• Associate’s or bachelor’s degree in a related field (e.g., psychology, health administration) is a plus.
• Experience in medical office coordination, insurance verification, or billing support is beneficial.
• Familiarity with or interest in interventional psychiatry and innovative treatments such as Spravato and TMS is an advantage.