Senior Associate, Client Transitions

Company Description: Pathstone is a growing wealth management firm serving ultra-high net worth families, single family offices, foundations, and endowments. We are united by a clear purpose: to help clients pursue their Preferred Life — with clarity, confidence, and long-term support across the full landscape of wealth and well-being.

Our services include investment advisory, as well as integrated planning and coordination across key areas such as tax strategy, risk management guidance, wealth and estate planning support, philanthropic planning, and family governance — helping clients navigate complexity and make informed decisions aligned with their goals.

With more than 20 office locations and over $100 billion in client assets under management, advisory, administration, and related services, Pathstone has expanded significantly over the past five years, reflecting sustained momentum and continued investment in our team and platform.

Pathstone is committed to making a meaningful difference for clients and their families, while fostering a supportive, purpose-driven environment for our professionals. Team members are encouraged to pursue their interests and contribute to the firm’s culture through committees and initiatives that help shape our shared mission.

Our people are our greatest asset, and we offer a competitive, flexible benefits program designed to support life both inside and outside of work. Benefits include comprehensive medical, vision, and dental coverage, flexible spending options, flexible PTO, life insurance, education support, a 401(k) plan, parental leave, and more.

Job Description: At Pathstone, we are in service of our clients’ preferred life, always. And in all ways. Client Transitions sits at one of the most consequential moments in a client relationship. New beginnings, complex changes, sensitive transitions, and loss. The Client Transitions Senior Associate plays a central role in ensuring these moments are handled with clarity, precision, empathy, and forward momentum. This role is for someone who takes pride in doing hard operational work exceptionally well, while never losing sight of the human experience behind it.  

The Client Transitions Senior Associate is a hands-on operational support role responsible for coordinating and supporting client onboarding, offboarding, and transition workflows across multiple internal service lines. This role supports the day-to-day execution of transition work by helping maintain timelines, preparing documentation, coordinating meetings, tracking action items, and supporting communication across stakeholders.

The Senior Associate is expected to execute with consistency, attention to detail, operational discipline, and a strong service mindset. This role requires strong organizational skills, adaptability, and the ability to manage multiple concurrent priorities in a fast-paced financial services environment.

Key Responsibilities:

• Coordinate onboarding and transition calls, including agenda preparation, scheduling support, meeting documentation, action item tracking, and follow-up communication.
• Identify, communicate, and escalate surface blockers proactively to support timely resolution. 
• Help maintain project momentum while partnering appropriately with subject matter experts across service lines.
• Maintain accurate onboarding and transition documentation, timelines, and status updates across active workflows.
• Support the preparation and distribution of post-call summaries, action items, and transition-related communications.
• Execute operational and transactional workflows associated with client offboardings, including account closure coordination and custodial processing activities.
• Understand the lifecycle of investment accounts, private investments, and supporting legal requirements. 
• Navigate internal systems such as Salesforce and reporting platforms to track readiness and approvals.  
• Apply Client Transitions frameworks and best practices consistently.  
• Maintain high standards for preparedness, communication, and follow through. 
• Identify recurring friction points and contribute ideas to improve workflows and tools.  

This is a delivery-focused operational support role grounded in financial services operations. The Senior Associate is expected to support the execution and coordination of client transitions with consistency, organization, attention to detail, and strong follow-through.

Qualifications:  

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or a related field is required.
• Direct financial services operations experience is required. 
• Minimum 2-3 years’ experience in financial services operations, client service operations, or a related role is required.  
• Hands-on exposure to account openings, custodian workflows, and back-office processes.  
• Comfort operating in fast paced, high volume environments.  
• Strong prioritization and organizational discipline.  
• Clear and thoughtful written and verbal communicator.

What Success Looks Like:

• A strong Client Transitions Senior Associate brings the foresight of an oracle by identifying risks early, maintaining organization across moving priorities, and escalating issues proactively.
• They perform like a gold medal team member by executing consistently, preparing thoroughly, and holding themselves and others to high standards.  
• They act as a lifelong ally to advisors and internal partners by guiding conversations, creating clarity, and staying alongside the work until it is truly complete.  
• They demonstrate the resourcefulness of a startup CEO by adapting quickly, navigating ambiguity, and helping move work forward in a fast-paced environment.
• They bring the empathy of a counselor by recognizing that transitions are not just operational events, but meaningful moments for clients and teams.  

Pay Transparency: Pathstone’s expected starting base compensation range for the position as of the time of this posting is $65,000 - $80,000 per year. The actual base compensation selected for this role will be set based on a variety of factors, including (but not limited to) experience, education, specialty and training. The successful candidate(s) may also be eligible for a discretionary bonus award.

Visa Sponsorship: Please note, we are unable to provide visa sponsorship for the position offered. Accordingly, we are unable to hire individuals who require, or will require, employment visa sponsorship either now or in the future.

Pathstone is proud to be an equal opportunity employer.