What are the responsibilities and job description for the Intake Coordinator position at Paths Law Firm?
The Intake Coordinator serves as the first point of contact for potential clients, creating a welcoming and professional experience that builds trust and confidence from the very first interaction. By listening with empathy and gathering accurate information, this role ensures that clients feel supported and understood. The goal is to establish a strong foundation for long-lasting relationships while determining whether our legal services are the right fit for their needs. This position has flexible hours; it can be part-time or full-time.
Compensation:$20 - $22 hourly
Responsibilities:- Greet and engage with potential clients over the phone.
- Collect and accurately record key client information.
- Assess client needs and determine suitability for our legal services.
- Set appointments for potential clients.
- Communicate with empathy, professionalism, and discretion.
- Maintain organized and detailed records of all interactions.
- Collaborate with team members to ensure smooth intake processes.
- Excellent customer service skills as well as verbal and written communication skills.
- Professional attitude and appearance.
- Must have a high school diploma or equivalent.
- Strong communication skills, both written and verbal.
- Excellent organizational skills and attention to detail.
- Ability to handle sensitive and confidential information with discretion.
- Strong computer skills and proficiency with Microsoft Word; knowledge of a Mac computer is a plus.
What Makes Our Company Great?
At Paths Law Firm, we do more than provide legal guidance — we walk with families through some of life’s toughest decisions. You’ll join a close-knit, mission-driven team that believes in advocacy, compassion, and doing what’s right. We value professional growth, teamwork, and the chance to make a meaningful impact on seniors and their families across the Kansas City metro.
Salary : $20 - $22