What are the responsibilities and job description for the Integration Technician position at PathGroup?
JOB SUMMARY:
The Interface Technician is responsible for supporting internal and external customers with EMR and PMS interfaces so they can accomplish their business tasks.
JOB RESPONSIBILITIES
ESSENTIAL FUNCTIONS:
- Provides first-level responsive help desk support.
- Receives, prioritizes, documents and resolves customer requests using Freshdesk and other company provided tools.
- Identifies and resolves interface connectivity issues.
- Maintains Interface Troubleshooting Wiki.
- Responsible for existing interface upgrades and reinstalls.
- Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
- Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.
NON-ESSENTIAL FUNCTIONS:
- Work with other departments within PathGroup and subsidiaries.
- Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
- Other duties as assigned.
Qualifications:
EDUCATION & LICENSURE:
An Associate's degree is required or the equivalent combination of education and experience.
REQUIREMENTS:
Two to four years of prior job-related experience is required.