What are the responsibilities and job description for the Healthcare Call Center Representative position at Pathfinders Inc?
Responsibilities:
- Respond timely and accurately to phone calls, e-mail, walk in participants,
- Ability to answer questions, explain claim payments and claim denials
- Ability to research eligibility or claim issues, update eligibility with outside vendors
- Document all phone calls in the Customer Service module
- Enter enrollment forms, process special fund claims, process disability claims
- Monitor incoming calls and calls waiting via call management systems
- Pick up and handle messages from nightline
- Work on special projects as requested by Management
Requirements:
- Bachelor’s degree or equivalent experience required
- Must have 1 year or more of experience in a medical insurance call center
- Must type 40 wpm
- Bilingual speaking is a plus
- Proficient in MS Office Suites
- Strong time management skills
- Excellent communication skills
Job Details:
- Full Time: M-F 8am-5pm
- Pay: $25.00-$29.00
- Job Type: On-site
Job Type: Full-time
Pay: $25.00 - $29.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $25 - $29