What are the responsibilities and job description for the Front Desk Associate - Full Time position at Pathfinder Hospitality?
Front Desk Associate - Full Time
Mic check 1-2. Calling all relationship-builders, storytellers, problem-solvers, and natural sellers! If you're the kind of person who loves connecting with people, creates memorable experiences, and thrives in a fast-paced environment where every interaction matters - we want to talk to you. At Pathfinder Hospitality, we don't just serve guests. We win guests. Every conversation is an opportunity to create loyalty, spark a Peak Moment, and open the door to new business opportunities. You'll blend hospitality, frontline sales, and guest experience - because here, Everybody Sells.
If you're missing a few skills, no worries. We hire for attitude and potential - and we train for mastery.
About Us: Platinum Service is our promise: Do unto others better than they could have ever imagined. Hospitality isn't just what we do - it's who we are. Our purpose is to create memorable experiences for both guests and team members through world-class service, meaningful connection, and a culture built to last.
Culture and Values: If you believe in going above and beyond and turning ordinary moments into extraordinary ones - you'll fit right in. We have an infinite mindset, guided by our core values:
- Accountability: We honor our commitments and each other with reliability and responsibility.
- Collaboration: Everyone's thoughts and opinions are important.
- Empowerment: We learn from our successes and failures and strive to evolve as we grow.
- Innovation: We use creativity to turn the Ordinary into Extraordinary
- Integrity: We honor our promises and fulfill our commitments.
- Passion: We thrive because of our heartfelt commitment to unrivaled hospitality
- Transparency: We openly share successes and failures. We are accountable in all our business practices.
If you believe in and are passionate about our culture and values, have a strong work ethic, and have a passion for providing platinum service, we want to talk to you, apply today!
Responsibilities:
Convert guest inquiries into bookings through value-based selling.
Turn phone calls, emails, and walk-ins into reservations by communicating our unique value, responding quickly, and selling confidently.
Deliver exceptional Platinum Service during every interaction.
Make guests feel seen, welcomed, and cared for by creating memorable Peak Moments and anticipating needs from check-in to check-out.
Identify and surface sales opportunities during daily guest interactions.
Listen for company names, travel patterns, and referrals, capturing and passing along qualified leads - because every touchpoint is a selling moment.
Support smooth hotel operations through accurate, efficient service.
Handle reservations, payments, records, and problem resolution with detail and professionalism while maintaining a clean, organized, welcoming front-of-house area.
Minimum Qualifications:
- Relationship-Building & Rapport
- Excellent communication and interpersonal skills with a positive and friendly attitude
- Bilingual in Spanish and English is a plus, but not required.
- Strong problem-solving skills and ability to multitask.
Compensation/Pay: $16/Hour
We believe in Platinum Service for our guests and associates alike. In service of that, here are some of the ways we take care of our full-time and part-time associates:
- 8 paid holidays, flexible PTO and Vacation
- Birthday Pay
- Additional paid time off for Community Involvement
- Health Insurance
- IRA Match Program
- Mental Health & Wellness Program including a Life Coach
- Employee Development Program
- Discounted hotel stays for brands within our portfolio
Salary : $16