Sr. Desktop Technician \ Jr. Systems Administrator

Job Description

Sr. Desktop Technician \ Jr. Systems Administrator

We are seeking a skilled mid-level Systems Engineer to join our IT team and provide technical support to our internal employees. The ideal candidate will be a customer-focused individual with excellent problem-solving skills and a passion for helping others.

The Systems Engineer will be responsible for responding to Help Desk inquiries and providing Sr. level Help Desk support for computer, printer, software, hardware, and network-related issues. The Systems Engineer will also be responsible for learning our server environment and assisting the Sr. Systems Administrator in a Jr. Systems Administrator capacity.

This is a full-time position with a competitive compensation and benefits package. If you are passionate about providing technical support and are a team player with excellent problem-solving skills, we encourage you to apply for this exciting opportunity.

Responsibilities:

• Respond to and resolve technical issues reported by employees via ticketing system, phone, email, or in person.
• Provide timely and effective technical support to end-users, escalating issues as needed.
• Troubleshoot hardware and software issues on Windows 10\11 workstations and laptops.
• Troubleshoot printer and printing issues on Windows 10\11 workstations and laptops.
• Install, configure, and maintain Windows 10\11 workstations and laptops.
• Install, configure, and maintain printers.
• Install, configure, and maintain software applications.
• Create new users in Active Directory and Office 365.
• Support users with Office 365 Multi-Factor Authentication
• Remove terminated users in Active Directory and Office 365.
• Maintain accurate and complete records of all help desk interactions in the ticketing system.
• Collaborate with other IT staff to resolve complex technical issues.
• Keep users informed on the status of their issues and provide timely updates as needed.
• Assist with documentation and training of end-users on software and hardware use.
• Continuously improve help desk procedures and knowledge base resources.
• Provide server-side support at the direction of the Sr. Systems Administrator.
• Handling entry-level administrative tasks diligently and efficiently
• Utilizing Microsoft Windows Server, Active Directory, and MS Office 365 for various tasks
• Interacting with vendors and evaluating vendor products
• Performing Windows Updates using Windows Server Update Services [WSUS]
• Monitoring our RMM for server environment alerts.
• Setting up new servers
• Configuring and monitoring of server backups.
  
  

Skills:

• 6 years of experience in a Help Desk or technical support role.
• Experience with DHCP, DNS, GPOs, ETC.
• Experiencing supporting a Healthcare Company is a plus.
• Knowledge of HIPAA Rules and Regulations a plus.
• Experience supporting Windows 10 and Windows 11.
• Experience supporting Office 365 for Business Apps and Office 2019.
• Experience creating and deleting users in Office 365.
• Experience creating and deleting users in Active Directory.
• Knowledge of Windows 10\11, including the operating system and applications.
• Experience troubleshooting Computer, printer, hardware, and software issues.
• Ability to manage multiple priorities and handle heavy workloads in a fast-paced environment.
• Strong customer service skills with a desire to help users.
• Excellent communication and interpersonal skills.
• Experience with ticketing systems and tracking tools.
• Experience with Server Backups
• Experience with Server Patching
• Experiencing providing End-Point Anti-Virus Support
• Experience with Power Shell Scripting
  
  

Company Description

A Dallas based, pathologist-owned and directed medical practice that offers complete anatomic and clinical pathology services to Texas.

A Dallas based, pathologist-owned and directed medical practice that offers complete anatomic and clinical pathology services to Texas.