What are the responsibilities and job description for the Field Support Engineer position at Path Master, Inc.?
Field Support EngineerPath Master, Inc. | Twinsburg, OhioCompensation: Competitive salary based on experience and qualificationsAdditional Perks: Company vehicle, travel expenses, comprehensive benefits package including 401(k) with company matchAbout Path Master, Inc.For 50 years, Path Master, Inc. has been a trusted leader in the traffic control equipment industry, supporting safe, efficient transportation across the region. Headquartered in Twinsburg, Ohio, we design, supply, and support advanced traffic signal systems — and we continue to push the industry forward through Smart and Connected Vehicle technologies and innovative field solutions.As a regional leader serving Ohio, Western Pennsylvania, Kentucky, and West Virginia, we are seeking a motivated Field Support Engineer to work directly with customers and experience transportation innovation firsthand.Position OverviewThe Field Support Engineer provides on-site and remote engineering support to customers using traffic control equipment and systems. This role combines hands-on fieldwork, customer interaction, troubleshooting, training, and collaboration with internal engineering and sales teams.The ideal candidate enjoys problem-solving, travel, and working with cutting-edge transportation technologies.Key ResponsibilitiesProvide field engineering support within the traffic control equipment industryTravel to customer sites throughout the assigned territory, including Ohio, Western Pennsylvania, Kentucky, and West VirginiaDevelop a thorough understanding of all Path Master products and solutions to make sound technical recommendationsAttend ongoing training sessions provided by Path Master and vendor partners; independently research solutions when neededRespond to customer engineering inquiriesAssist customers with traffic intersection turn-ons and system activationsTroubleshoot electrical traffic control equipment and recommend proper corrective actionsCollaborate with Path Master suppliers to resolve equipment and system issuesRead, understand, and apply electronic schematics and wiring diagrams during service callsProgram traffic equipment as needed during troubleshooting or recommendations, including:ControllersMonitorsDetection systemsCommunication systemsUPS systemsOther related equipmentTest and troubleshoot electronic control panels, sub-assemblies, and fully assembled traffic control cabinetsDeliver and retrieve equipment from customer locations when requestedPrepare delivery and retrieval documentation accurately and timelyComplete detailed field service reports for each service callConduct customer training on traffic control equipment and systemsProvide ongoing customer support for troubleshooting, programming, and operational questionsWork closely with internal engineering teams to:Establish standards and test procedures for new equipmentAssist with installation, evaluation, and usability of new products and proceduresMaintain clean, organized workspaces, including company vehicles and administrative equipmentParticipate in monthly Sales/Technical meetings at Path Master headquarters and communicate field insightsAssist co-workers as needed to meet project goalsPerform other duties as assignedCompliance & Professional StandardsConduct all responsibilities in accordance with:Path Master’s Code of Business Conduct and EthicsCompany policies and proceduresCorporate Compliance AgreementApplicable federal and state lawsRelevant professional standardsQualificationsBachelor’s Degree in Engineering (required)Strong technical aptitude and problem-solving skillsAbility to read and interpret electronic schematics and wiring diagramsComfortable working independently in the field and directly with customersStrong communication and documentation skillsAbility to perform all essential job functions satisfactorilyReasonable accommodations may be made to enable individuals with disabilities to perform essential job functionsWhy Join Path Master?50 years of industry leadership and stabilityHands-on role shaping the future of transportation and connected vehicle technologyExposure to real-world Smart & Connected Vehicle applicationsCompany vehicle and paid travel expensesCompetitive compensation and robust benefitsCollaborative, team-oriented culture with long-term career growth opportunitiesCompany DescriptionPath Master, Inc. is a trusted leader in the traffic control equipment industry, serving communities across the region for 50 years. Headquartered in Twinsburg, Ohio, Path Master designs, assembles, programs, and supports advanced traffic signal cabinets and systems that keep intersections operating safely and efficiently. From traditional traffic control solutions to Smart and Connected Vehicle technologies, our work plays a vital role in modern transportation infrastructure—helping cities move smarter, safer, and more reliably every day.
Salary : $75,000