What are the responsibilities and job description for the TM Information Specialist position at Patent and Trademark Office?
This position is located in the Office of the Commissioner for Trademarks, Deputy Commissioner for Policy and Projects. This position is located in the Office of the Commissioner for Trademarks, Deputy Commissioner for Policy and Projects. The Trademark Assistance Center serves as the primary interface between the Trademark organizational structure and its public customer. The division has a direct and significant effect on the information dissemination mission of the USPTO.
Miscellaneous Administration and Program Series, 0301
Specialized Experienceis experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service.
Specialized experience for this position includes:
To qualify for this position at the GS-09 level, you must possess at least one (1) year of Specialized experience equivalent at the GS-07 grade. Specialized experience is defined as: (1) Experience providing customer service in a call center infrastructure advising and assisting the general public with general or routine questions. (2) Experience assisting in the identification of procedural issues. (3) Experience assisting in the resolution of customers' problems, briefings, handbooks, correspondence, etc. using the Microsoft Office Suite.
To qualify for this position at the GS-11 level, you must possess at least one (1) year of Specialized experience equivalent at the GS-09 grade. Specialized experience is defined as: (1) Experience implementing contact center standards practices, including automated, telephony, customer information captures tools, and/or customer relationship management systems. (2) Experience providing administrative and technical guidance to external customers utilizing state of the art call center computer-telephony systems. (3) Experience applying analytical and evaluative methods and techniques to identify, research, and resolve difficult issues and problems.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Qualifications:
You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at OPM Website.Miscellaneous Administration and Program Series, 0301
Specialized Experienceis experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service.
Specialized experience for this position includes:
To qualify for this position at the GS-09 level, you must possess at least one (1) year of Specialized experience equivalent at the GS-07 grade. Specialized experience is defined as: (1) Experience providing customer service in a call center infrastructure advising and assisting the general public with general or routine questions. (2) Experience assisting in the identification of procedural issues. (3) Experience assisting in the resolution of customers' problems, briefings, handbooks, correspondence, etc. using the Microsoft Office Suite.
To qualify for this position at the GS-11 level, you must possess at least one (1) year of Specialized experience equivalent at the GS-09 grade. Specialized experience is defined as: (1) Experience implementing contact center standards practices, including automated, telephony, customer information captures tools, and/or customer relationship management systems. (2) Experience providing administrative and technical guidance to external customers utilizing state of the art call center computer-telephony systems. (3) Experience applying analytical and evaluative methods and techniques to identify, research, and resolve difficult issues and problems.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Salary : $64,957 - $102,166
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