What are the responsibilities and job description for the CSR/Dispatcher position at PatchitUP of Nashville?
Welcome to PatchitUP!
At PatchitUP Drywall, we pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We're looking for a motivated and dynamic individual to join our team as a B.E.S.T. Representative, commonly referred to as a CSR and Dispatcher.
Responsibilities- Use ServiceTitan software to manage schedules and dispatch technicians.
- Communicate effectively with customers, technicians, and management.
- Handle customer calls for scheduling, rescheduling, and job coordination.
- Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate.
- Follow up on unsold estimates and completed work, soliciting reviews for technician performance.
- Monitor lead quality. Request lead credits when necessary.
- Ensure rapid response to leads within 5 minutes.
- Work hours: 7:30 am to 4:00 pm (occasionally until 5:00 pm), Monday to Friday, with some Saturdays as needed.
- Flexibility for remote or hybrid work depending on proficiency in systems and operations.
- Preferred experience with ServiceTitan software.
- Excellent phone and communication skills.
- Strong multi-tasking abilities.
- Experience in scheduling and dispatching for a home service company is preferred.
- Fluent in English; Spanish is a plus.
- Self-starter, motivated, and a doer.
Join a team that values your contribution, offers opportunities for growth, and fosters a collaborative work environment. If you're looking to be part of a dynamic and expanding company, apply now.