Visual Team Leader

Role: Visual Team Leader Team: Retail Reports To: Retail Store General Manager Pay Range: $22.75-$25.75 Location: Charlotte, NC Store COVID-19 VACCINATIONS Patagonia requires all employees to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment. Benefits Patagonia provides employees with a robust benefits package (unique to each role) that may include environmental internships, free health insurance, paid vacation, paid holidays, an alternative commute reimbursement program, leaves of absence, employee discounts, complimentary product, 401k match and much more. General Summary The Visual Team Leader brings the Patagonia story to life by creating a retail environment that is innovative, unique, inspired, customer-friendly and reflective of the local community. The VTL is responsible for the implementation of visual merchandising directives and providing visual training and support for the retail team. The VTL ensures that brand directives are upheld, and local product stories told in the retail environment. What You’ll Do You collaborate with the Retail Store General Manager, the Visual Merchandising Manager or Regional Visual Merchandiser and local store staff to develop and install environmental displays and customer communications. You implement and/or reinforce Patagonia’s environmental policy visually within the store. You will be responsible for ordering all visual and marketing assets for the store with guidance from Visual Leadership. You work with Store Management and Visual Leadership to plan and execute sale set up and recovery. Who You Are We want candidates with proven service experience who thrive in a team-based atmosphere as a leader. We are seeking people who are passionate about their communities, the environment and caring for others. We need people who appreciate our core sports. for others. We need people who appreciate our core sports. Folks who successfully lead an atmosphere with ambiguity, learning on the fly, demonstrating sound judgment, and solving problems creatively are most successful with us. We are looking for someone who builds and maintains relationships with ease and will put the customer at the center of everything they do. Experience in a creative or visual field, preferably in a retail environment, with a demonstrated capacity for aesthetic judgment and the ability to understand the business goals that drive merchandising decisions. Open to feedback and critique and always striving to improve visual presentations. Ability to make sound judgment calls and manage daily store operations in the absence of the manager(s). YOU ARE AN ENVIRONMENTAL ACTIVIST You work to reduce, reuse and recycle materials consistent with the company zero waste initiatives. You utilize all allotted environmental-activism hours. You facilitate and encourage activism for team members. You educate your team on environmental campaigns and local initiatives. You identify opportunities for store sustainability and collaboration with local groups. You inspire customers to get involved. YOUR CUSTOMER SERVICE IS NOT BOUND BY CONVENTION You understand that the execution of visual presentations makes the customer experience pleasant and effective and often requires creative solutions. YOU ARE ACTION-ORIENTED, TAKE INITIATIVE AND DELEGATE You implement store maps on a seasonal basis with the support of the staff. You work with Store Management and Visual Leadership to plan and execute sale set up and recovery. You document your work and provide examples on a monthly and seasonal basis through the designated channels. You reactively merchandise by examining reports, weather forecasts and customer trends to maximize engagement. You maintain all windows, fixtures, tables, mannequins and signage to ensure that product placement is thoughtful, effective, and maintained by the team as brand appropriate. YOU LEAD BY EXAMPLE AND COMMUNICATE EFFECTIVELY You serve as a role model for the team by identifying and delegating daily visual priorities. You coach team members on maintaining the entire store’s visual appearance. You maintain positive relationships with management, team members and store partners creating an environment that meets the needs of multiple groups. You consistently and effectively communicate with Store Management and Visual Leadership through MS Teams. YOU VALUE AND DEMONSTRATE QUALITY IN ALL THAT YOU DO You work with staff to ensure optimal inventory levels on the sales floor to meet the needs of the customer. You align with District Managers, Store General Managers, Store Assistant Managers, Visual Merchandising Managers and or Regional Visual Merchandisers to coordinate and implement seasonal sales and transitions. YOU ARE A LIFE-LONG LEARNER AND TEACHER You lead the training and development of all team members and foster an environment of continued learning. YOU CONSISTENTLY EXECUTE ALL DUTIES OF A CUSTOMER EXPERIENCE GUIDE When not scheduled for visual duties, the balance of weekly hours will be scheduled as a Team Leader or Customer Experience Specialist. PHYSICAL REQUIREMENTS Travel is required between multiple retail stores or to new store openings and events, either by public transportation, the use of a personal car or other mode of travel. Occasional outings to purchase merchandising supplies are needed. Able to safely and regularly lift and carry 55 pounds. Comfortable climbing ladders. Continually able to kneel to floor level. Able to stand/walk for extended periods of time. Fine motor skills required. SCHEDULE The total number of scheduled work hours per week is 8-16 hours. The weekly schedule will be determined in collaboration with the Store Management Team and the Visual Merchandising Manager and or the Regional Visual Merchandiser. WHO WE ARE: “We’re in business to save our home planet.” Build the Best Product In retail, our best product is the world-class service we offer our customers. We create amazing and memorable experiences that leave our customers feeling stoked. Cause No Unnecessary Harm Our stores are intended to be gifts to the community. We renovate old buildings into storefronts using low-impact practices and materials. In addition, our retail stores, working with our Worn Wear program, extend the life of customers’ old gear by repairing, reselling or recycling it. Use Business to Protect Nature Our stores serve their communities. We strive for deep connections to the people, places, and issues that are relevant there. We are vocal activists for protecting outdoor spaces. Our stores support local environmental groups with grants, donations, volunteers, advocacy, and events that provide a platform to share and engage in activism. Not Bound by Convention Retail changes every day. We welcome and embrace change as it inspires us to create new ways to serve our customers. Every retail employee is empowered to make autonomous decisions in line with our mission and values. EMPLOYEE CONDUCT It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors. Clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture. COVID-19 VACCINATIONS Patagonia requires all employees who enter a Patagonia owned or operated facility or who physically interact with others as part of their job duties to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment. Equal Employment Opportunity All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. Patagonia’s Mission Statement We're in business to save our home planet. Our Reason for Being At Patagonia, we appreciate that all life on earth is under threat of extinction. We aim to use the resources we have—our business, our investments, our voice and our imaginations—to do something about it. Patagonia grew out of a small company that made tools for climbers. Alpinism remains at the heart of a worldwide business that still makes clothes for climbing—as well as for skiing, snowboarding, surfing, fly fishing, mountain biking and trail running. These are silent sports. None require an engine; rarely do they deliver the cheers of a crowd. In each, reward comes in the form of hard-won grace and moments of connection with nature. As the climate crisis deepens, we see a potential, even probable end to such moments, and so we’re fighting to save them. We donate our time, services and at least 1 percent of our sales to help hundreds of grassroots organizations all over the world so that they can remain vigilant, and protect what’s irreplaceable. At the same time, we know that we risk saving a tree only to lose the forest—a livable planet. As the loss of biodiversity, arable soils, coral reefs and fresh water all accelerate, we are doing our best to address the causes, and not just symptoms, of global warming. Staying true to our core values during forty-plus years in business has helped us create a company we're proud to run and work for. To stay in business for at least forty more, we must defend the place we all call home.

Salary : $23 - $26