Front of House Team Member

Pastaru Pastificio

Mineola, NY 11501

Full job description

Pastaru Pastificio – Front of House Team Member

Applicants must be 18 years old or higher

Pay Band: $14.00 - $17.00 Tips. Hourly Employee, Max 40 hours per week.

LUNCH SHIFT AVAILABILITY REQUIRED.

Role Purpose

As a Front of House Team Member, you are the face of Pastaru. From the moment a guest walks in to the moment they leave, you create the experience.

You bring the energy, move with urgency, and take pride in every order you serve. At Pastaru, we don’t just serve food — we create moments.

Core Responsibilities

Guest Experience

• Greet every guest within 5 seconds with eye contact and energy
• Use friendly, natural language — never robotic
• Know the menu and guide guests with confidence
• Ensure orders are accurate, fast, and complete
• Handle issues with a positive attitude — involve a manager when needed

Cleanliness & Organization

• Keep your station clean, stocked, and ready at all times
• Maintain dining area, bathrooms and all areas with customer access clean throughout the shift.
• Follow all opening, shift, and closing cleaning duties

Speed & Hustle

• Move with purpose — there is always something to do
• Stay focused during rushes — speed matters, but accuracy matters more
• Be proactive — don’t wait to be told what to do

Teamwork

• Support your teammates once your station is handled
• Communicate clearly with kitchen and managers
• Bring positive energy — it impacts the entire team

Appearance & Standards

• Arrive in full, clean uniform
• Maintain neat hair, clean nails, and minimal jewelry
• Wear your name tag proudly

FOH Stations & Responsibilities

All FOH Team Members are expected to be trained and capable of working each station below.You are expected to move between stations based on business needs.

1. Register & Order Taking

• Greet every guest within 5 seconds with energy and eye contact
• Take orders quickly, accurately, and confidently
• Guide guests through the menu and suggest add-ons (drinks, combos, extras)
• Repeat orders when necessary to ensure accuracy
• Handle payments efficiently and correctly
• Maintain a clean and organized register area

What great looks like:Fast-moving line, confident communication, and guests feel taken care of — not rushed.

2. Packing & Expediting

• Read tickets carefully and assemble orders accurately and completely
• Double-check all items before handing off
• Communicate clearly with the kitchen on missing or delayed items
• Ensure food presentation meets Tony’s standards
• Call out orders clearly and hand off with energy

What great looks like:No missing items, no remakes, and smooth flow between kitchen and guest.

3. Drinks Station

• Prepare all beverages quickly and consistently (sodas, margaritas, specialty drinks)
• Follow all recipes and portion standards
• Keep the station fully stocked at all times
• Maintain cleanliness and organization throughout the shift What great looks like: Drinks are fast, consistent, and never hold up the line.

Pastaru's Golden Rules

• Be fast, friendly, and focused
• Keep your station cleaner than you found it
• We are one team — there is no “not my job”
• Guests see everything — take pride in every detail

What Success Looks Like

• Guests leave happier than they arrived
• Orders are fast, accurate, and consistent
• Your name shows up in guest reviews
• You are someone your team can rely on

Job Types: Full-time, Part-time

Pay average : $22.00 - $30.00 per hour included tips

Application Question(s):

• Are you 18 years or older?

Work Location: In person

Pay: $14.00 - $17.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Employee discount
• Food provided
• Paid training

Work Location: In person

Salary : $14 - $17