Client Success Agent

Title: Client Success Executive 

Department: Client Success 

Reports To: Client Success Principle 

FLSA Status: Exempt

Job Summary: As a Client Success Executive (CSE) at Passport, you will be expected to proactively expand our strategic footprint with a portfolio of flagship clients. You will be required to develop relationships, influence strategic direction and maximize client value. Your primary focus will be to retain and grow your portfolio and you’ll be provided with the tools and budget to be highly valuable, engaging and consultative.  As a CSE, you will be the most senior of our Client Success positions and will be responsible for a portfolio of our largest clients. At Passport, we believe in deep-rooted, authentic, value-driven client partnerships founded on shared objectives and joint success.   This client-centric approach is part of both our policy and our culture. 

Responsibilities:

• Manage an enterprise client portfolio

  • Drive success across a portfolio of multiple accounts

  • Prioritize accounts according to risk and growth opportunity

  • Manage client health and ensure account retention

• Elevate the conversation

  • Identify, target and engage strategic stakeholders

  • Extend reach into new departments/divisions

  • Provide structure and direction to extend accounts

  • Maintain and expand client relationships

• Maximize client value

  • Provide clear direction and next steps to continue increasing value

  • Drive new business growth through greater advocacy and reference-ability

• Increase client satisfaction

  • Create relationships founded on value

  • Teach and advocate industry best practices

About You: You have a passion for customer experience and growing revenue. You are analytical.  You are organized.  Your clients are regularly impressed by you, and you can juggle it all.  You have a continuous improvement mindset for your own learnings.  You are passionate, self-motivated, and business-minded.  You are an excellent communicator - you know how to listen and present with the best.  You understand value drivers in recurring revenue business models and know how to leverage them for the benefit of the customer and your company.

Qualifications:

• 6 years experience in customer success, account management or sales

• Experience with account management

• Analytical and process-oriented mindset

• Demonstrated desire for continuous learning and improvement

• Excellent communication and presentations skills

About Us: Passport is the technology leader in parking compliance and curbside payment solutions. By helping cities integrate paid parking, enforcement operations, and payment infrastructure into one software solution, Passport provides the only platform that connects the complexities of mobility to efficiently manage and monetize the curb. From mobile payments to citation issuance, permitting technology and more, Passport is empowering cities of all sizes with better insights to improve parking turnover, expand revenue opportunities, and create better compliance. Passport is trusted by more than 800 clients across North America.

Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

Please Note: At this time, Passport Labs, Inc. is unable to offer any form of employment sponsorship (e.g., H-1B, TN, F-1 OPT, or other work visas). Candidates must be legally authorized to work in the United States without current or future sponsorship.