IT Support Specialist

The Information Technology (IT) Specialist will monitor and update computer systems, assess and troubleshoot errors, promote digital security, and provide technical support to employees. The IT Specialist will also ensure all electronic systems are running effectively and efficiently to the Company’s needs. The IT Specialist reports directly to the Chief Technology Officer and Chief Operating Officer.

Information Technology Specialist Responsibilities (include but are not limited to):

· Keep systems current through operating systems upgrades.

· Monitor networking equipment and servers.

· Assist with the design, implementation, and ongoing support of new software and features.

· Monitor web performance, network availability, and security.

· Oversee troubleshooting for system errors.

· Provide helpdesk support for network issues.

· Provide technical support either by phone, remote access or site visits as needed.

· Respond to IT issues, hardware maintenance, software, networking, etc.

· Evaluate connectivity issues, equipment, and software.

· Modify configurations, utilities, software, etc.

· Set up equipment for new users.

· Install, test, and monitor servers, firewalls, and new software.

· Perform data backups.

· Install and update network system improvements as needed.

· Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more.

· Perform other job-related duties as assigned.

Qualifications:

· High school degree or equivalent; Bachelor’s degree in computer science, information systems or related field preferred.

· CompTIA A , CompTIA Net certification or other related IT professional certification; meet all state required licensure/certification.

· Previous experience as a help desk technician, computer technician, or IT support.

· Ability to troubleshoot and resolve multiple issues.

· Ability to multitask, prioritize, and manage time efficiently.

· Excellent verbal and written communication skills.

· Comfortable in a diverse and fast-paced environment.

· Goal-oriented, organized team player.

· Experience working with network and server management support.

· Up-to-date knowledge of new systems, information, software, and upgrades.

· Ability to physically stand, bend, squat, and lift equipment.

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Work Location: In person

Salary : $24 - $30