What are the responsibilities and job description for the IT Help Desk Technician position at Passero Associates?
Want to take your career to a higher level? Passero Associates’ IT Department seeks an IT Help Desk Technician in the Rochester, NY office.The candidate we are seeking is customer service oriented, organized, and has experience with setting up and troubleshooting technology.
Responsibilities:
- Provide in-person and virtual technical assistance to staff.
- Responsible for installation, configuration and maintenance of hardware and software.
- Responsible for accurately updating asset tracking.
- Responsible for assuring compliance with hardware and software guidelines.
- Responsible for addressing, resolving, and documenting help desk tickets.
- Provide technology training to staff as needed.
Qualifications/ Experience:
- AAS or BS degree in Computer Science or IT certifications; or equivalent work experience
- 2-4 years of help desk/systems technician experience preferred
- Excellent customer service and support skills; team player
- Demonstrated experience in MS Windows & MS Office environments
- Knowledge of AutoDesk is a plus
- Motivated, self-directed and a problem-solver
- Strong written and verbal communication skills
- Able to move/lift 50 lbs
Offering Competitive Salary & Benefits Package.
EOE/AA - Minority/Female/Sexual Orientation/Gender Identity/Disability/ Veteran. Passero Associates is committed to leveraging the talent of a diverse workforce to better serve our clients, our people, and the community.
Passero Associates is not able to sponsor visas.
Recognized nationally by the Zweig Group as one of the “Best Firms to Work For,” Passero Associates is a growing multi-disciplinary consulting firm providing planning, engineering, architectural design, structural, surveying, sustainability, program management, design-build, construction administration and inspection services throughout ten offices in the northeastern, midwestern, and southeastern United States.
Salary : $22 - $26