What are the responsibilities and job description for the Customer Service and Sales Support Assistant Manager position at Passanantes Home Food Service?
Join a Growing Team!
Passanante's Home Food Service is looking for an energetic, organized, and customer-focused professional to join our team as a Customer Service and Sales Support Assistant Manager.This is not a traditional customer service position. We're looking for someone with a customer service background and a sales mindset who enjoys building relationships, solving problems, and creating exceptional customer experiences.
This position is designed as a leadership development opportunity. You'll begin as an Assistant Manager, learning every aspect of our customer service operation while working closely with company leadership. The goal is to transition into the full Customer Service and Sales Support Manager role within 6 to 12 months, based on performance and demonstrated leadership.
What You'll Do
- Assist in leading the daily operations of the Customer Service Department.
- Handle escalated customer concerns with professionalism and confidence.
- Work closely with the sales, delivery, and operations teams to provide an outstanding customer experience.
- Follow up with customers before and after delivery.
- Support reorder opportunities and customer retention initiatives.
- Generate customer referrals through exceptional service.
- Assist customers with account questions, financing, and order-related concerns.
- Maintain accurate customer records and documentation.
- Help improve department processes and overall customer satisfaction.
- Learn the leadership responsibilities necessary to successfully manage the department.
What We're Looking For
- Customer service experience with a strong sales or sales support background.
- Leadership potential and a desire to grow into a management role.
- Outstanding communication and relationship-building skills.
- Highly organized with excellent attention to detail.
- Comfortable handling upset or frustrated customers while remaining calm and professional.
- Patient enough to let customers be heard before working toward a solution.
- Emotionally resilient and able to manage challenging conversations without taking them personally.
- Positive attitude with a solution-focused approach.
- Ability to multitask and prioritize in a fast-paced environment.
- Experience with CRM systems and Microsoft Office is preferred.
Why Join Passanante's?
- Clear path to a management position within 6 to 12 months.
- Leadership training and mentorship from company leadership.
- Join a stable, growing company with long-term career opportunities.
- Be part of a team-oriented culture that values hard work, accountability, and exceptional customer relationships.
- Play a key role in improving the customer experience while supporting company growth.
Compensation & Benefits
- Starting salary of $42,000 annually, based on experience and qualifications.
- Performance evaluation after 90 days with the opportunity for a salary increase based on performance.
- Opportunity for promotion to Customer Service and Sales Support Manager within 6 to 12 months based on performance, leadership, and departmental growth.
- Quarterly company food bonus.
- Health and dental insurance after 90 days of employment.
- Ongoing leadership training and professional development.
If you're passionate about helping customers, enjoy building relationships, have the confidence to handle challenging situations, and are ready to grow into a leadership position, we'd love to hear from you.
Pay: From $42,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Work Location: In person