IT-AV Support Tech I

Passaic County Community College is seeking qualified applicants for the Part time AV-IT Support Technician position. The position’s responsibilities require independent analysis, communication and problem-solving. Duties are performed with little supervision and require initiative and judgment.

Duties

To provide technical and support services in the installation, configuration, operation, maintenance and troubleshooting and diagnosis of hardware, software and peripheral equipment. To support students, faculty and staff by performing diagnosis and resolutions of technical issues as related to the use and performance of all campus virtual clients through hands-on and help desk functions. Assist in the maintenance and reporting related to hardware and software inventory database.

Provide assistance and instruction to students, faculty, and staff on technical matters appropriate to assigned area. Interpret and apply College policies, procedures, rules, and regulations. Read, understand, and interpret hardware and software manuals, apply such information as appropriate. Work independently or as part of a team if needed to resolve problems. Recognize, research, and diagnose hardware and software problems, repair when possible. Install operating system software, patches and other appropriate software. Provide training in the use of computer, software, and peripheral equipment. Maintain job-related records and prepare reports. Safely operate and care for tools, equipment and materials used in the diagnoses and installation of computers and peripherals. Plan, organize and prioritize work with a minimal amount of supervision. Establish and maintain effective working relationships with those contacted in the course of work.

Preferred Requirements

• Knowledge of Windows products.
• Knowledge of computer thin clients, workstation/desktop hardware, software, and peripherals.
• Functional knowledge of AV equipment (videoconferencing products, projectors, switchers, presentation technology and control systems)
• Knowledge of Apple operating systems and hardware.
• Ability to gather knowledge from multiple sources to formulate a solution to technical issues presented.

Principal Responsibilities

• Prepare, sets up, and provides support for user accounts, media equipment, phones, printers, and virtual client used in office, classrooms, meetings, seminars, etc.
• Acts to troubleshoot for software, media equipment, phones, printers, and virtual client problems and provide a timely solution.
• Provides support for our IT-AV help desk system.
• Provides technological support in the use of video conferencing, webinars and learning resource equipment.
• Deliver equipment, services in a timely manner, and ensures the security of equipment at all times.
• Assists in maintaining inventory control of equipment.
• Assists with setup, recording, capturing and editing of media production projects.
• Performs other duties as assigned.

Minimum Qualifications

• Ability to problem solve and work in a fast-paced setting
• Excellent interpersonal skills and ability to work collegially with a diverse student body, faculty members, and administrative staff.
• Ability to deliver equipment to various locations (with assistance) and lift up to 50 lbs.

The completion of a background check will be required for the selected candidate.

Compensation: Compensation is determined by a variety of criteria, including but not limited to, previous relevant experience, education level, and certifications. The minimum hourly pay for this position is $17.

Benefits:

• New Jersey Sick Leave: Earn 1 hour of sick leave for every 30 hours worked with a maximum of 40 hours of leave per benefit year. (Eligible to use after successful completion of probationary period.)
• Employee Assistance Program provides free, confidential, limited counseling services, work-life assistance, legal and financial guidance.
• Commuter Benefits: Free parking access is provided on site. An optional Transit Pre-Tax Plan is available which allows employees to use pre-tax dollars to purchase eligible transit expenses.
• NJ Defined Contribution Retirement Program provides eligible members with a tax-sheltered, defined contribution retirement benefit, along with life insurance and long-term disability coverage. (Must meet eligibility requirements.)