What are the responsibilities and job description for the Semiconductor Site Services Manager position at Pasona N A, Inc.?
Site Services Manager (Semiconductor Equipment)
Location: Sunnyvale, CA | 100% On-site
Industry: Semiconductor Equipment
Employment Type: Full-time
Salary: $160,000 - 180,000/year (DOE)
*Annual bonus may be available based on experience and company performance.
Lead a High-Performing Service Team Supporting Advanced Semiconductor Equipment
Our client is seeking an experienced Site Services Manager to lead Field Service Engineers supporting cutting-edge semiconductor equipment at a customer site.
This position combines technical leadership, people management, and customer relationship management while ensuring maximum equipment uptime and service excellence.
If you have a strong semiconductor equipment background and enjoy leading teams while remaining close to advanced technology, this is an excellent opportunity to take the next step in your career.
What You'll Do
- Lead and mentor a team of Field Service Engineers responsible for equipment installation, maintenance, and troubleshooting.
- Serve as the primary technical escalation point for complex equipment issues.
- Drive customer satisfaction by ensuring fast response times and high-quality service.
- Develop training plans and support the technical growth of your engineering team.
- Partner with senior leadership to improve operational performance and service quality.
- Manage staffing, maintenance scheduling, and site coverage to meet customer service commitments.
- Oversee spare parts inventory, logistics, and service reporting.
- Monitor budgets, overtime, and operational costs while identifying efficiency improvements.
- Ensure compliance with safety standards, cleanroom protocols, and company policies.
What We're Looking For
- 5 years of experience servicing semiconductor equipment
- Previous experience leading or supervising technical teams
- Strong troubleshooting skills for mechanical and electrical systems
- Experience working with semiconductor manufacturing equipment
- Ability to read electrical schematics and mechanical drawings
- Strong communication and leadership skills
- Willingness to travel occasionally within the U.S.
Technical Experience Preferred
Experience with one or more of the following:
- Electron Beam Mask Writers
- CD-SEM
- Stepper Systems
- Laser Mask Writers
- Ion Implanters
- High Vacuum Systems
- Ion Pumps
- Turbo Pumps
- Scroll Pumps
- Linux / Sun OS / Windows
Why You'll Love This Opportunity
- Competitive compensation starting at $160K
- Lead an experienced engineering team at a customer site
- Work with advanced semiconductor manufacturing equipment
- High level of autonomy and leadership responsibility
- Excellent benefits including medical, dental, vision, 401(k) with company match, HSA/FSA, PTO, and life insurance
- Opportunity to make a direct impact on customer success and service operations
Salary : $160,000 - $180,000