Logistics Clerk - Japanese Bilingual

Logistics Coordinator

Position Summary

Responsible for coordinating import and export operations to ensure safe, efficient, and cost-effective transportation while meeting customer delivery requirements.

Key Responsibilities

Logistics Coordination

• Research and plan optimal transportation routes based on shipment requirements.
• Coordinate domestic and international shipments, including import/export documentation.
• Arrange packaging and transportation according to customer specifications and shipment characteristics.
• Communicate with carriers, freight forwarders, customs brokers, and other third-party vendors.
• Monitor shipment status and provide updates to customers.
• Prepare and manage shipping documents and customs-related paperwork.
• Process freight payments and related charges.
• Prepare customer quotations and ensure competitive pricing through vendor negotiations.
• Issue invoices and maintain accurate shipping records.
• Assist customers with shipment inquiries, claims, and issue resolution.
• Update and maintain Standard Operating Procedures (SOPs).

Additional Responsibilities

• Identify opportunities to improve efficiency and reduce costs.
• Maintain accurate records and organized documentation.
• Collaborate with internal teams and external business partners.
• Support special projects and additional duties as assigned.
• Ensure compliance with company policies and safety procedures.

Qualifications

• High School Diploma or GED required.
• At least 1 year of experience in logistics, transportation, import/export, customer service, or a related field preferred.
• Experience with shipping documentation and coordination is a plus.
• Strong communication, organization, and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).

Key Competencies

• Customer Service
• Communication Skills
• Attention to Detail
• Time Management
• Problem Solving
• Flexibility & Adaptability
• Follow-through & Accountability

Work Environment

• Office-based work environment.
• Standard office equipment including computer, phone, printer, scanner, and copier.