What are the responsibilities and job description for the IT Specialist position at Pasona N A, Inc.?
IT Specialist (SAP Support) – Madison, AL (On-site)
This role sits at the intersection of IT and manufacturing operations, supporting SAP users across key business functions (SD/MM/PP/FICO). You’ll play a key role in keeping systems running smoothly in a production environment while working closely with internal teams and external SAP partners.
Key Responsibilities
- Full-time | $50,000–$70,000 DOE
- Support a global automotive manufacturer supplying Mazda and Toyota, with a growing U.S. operation since 2019
This role sits at the intersection of IT and manufacturing operations, supporting SAP users across key business functions (SD/MM/PP/FICO). You’ll play a key role in keeping systems running smoothly in a production environment while working closely with internal teams and external SAP partners.
Key Responsibilities
- Provide SAP end-user support across SD/MM/PP/FICO modules
- Troubleshoot system issues (transactions, performance, login, errors)
- Escalate complex issues to external SAP consultants as needed
- Perform system health checks and monitor performance
- Support SAP updates, testing, and enhancements
- Train users and develop documentation/manuals
- Track and document tickets, resolutions, and recurring issues
- Collaborate with business units to align SAP functionality with operations
- Ensure compliance with SAP security, roles, and data integrity standards
- Support plant and office IT systems (hardware, software, network, telecom)
- Troubleshoot manufacturing systems and equipment-related IT issues
- Maintain IT equipment inventory and system configurations
- Install, upgrade, and reallocate systems as needed
- Support communication systems (phones, cabling, etc.)
- Maintain security and virus protection across systems
- Respond to IT issues impacting production operations
- 1–3 years of SAP end-user support experience
- Experience with SAP S/4HANA or ECC 6.0
- Experience supporting users and creating documentation
- Strong troubleshooting and problem-solving skills
- Ability to work on-site in both office and manufacturing environments
- EDI experience (830/850/856/862/810/820/824)
- Experience with IBM Sterling B2B or OpenText
- Automotive or manufacturing industry experience
- Exposure to SAP implementation or project work
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Direct impact on production and operations in a manufacturing environment
- Work with a global company known for engineering and manufacturing excellence
- Exposure to multiple SAP modules and real-world business applications
- Opportunity to grow within an expanding U.S. operation
Salary : $50,000 - $70,000