INSIDE SALES & MATERIAL CONTROL SPECIALIST-Japanese Bilingual

Job Description

Title: Inside Sales & Material Control Specialist

Location: Fremont, CA ( This position is fully remote after training, but occasional office visits may be required)

Work Hours: 8:30-5:30

Pay Rate: $25/Hr-$31/Hr

Training Provided: Initial training will be conducted onsite. Upon successful completion, the position transitions to fully remote.

Direct Hire: Become a permanent part of the team from day one.

Competitive Pay: Hourly rate based on experience and qualifications.

Primary Duty

Inside Sales and Customer Service

• Process, generate, analyze and maintain quotes, customer POs, sale orders, and RMAs using the ERP system.
• Collaborate with management to develop, plan, prepare and execute on strategic deals in complex sales cycles.
• Develop sales forecasting activities and set appropriate performance goals.
• Successfully match customer price/technical requirements to proposed solutions under the guidance of the Account Managers.
• Effectively communicate client needs to FOA Engineering Team for existing issues, problems, and any requests.
• Take ownership of assigned customers and serve as the lead point of contact for any and all matters specific to your customers.
• Manage various work streams to ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate clearly the progress through monthly/quarterly initiatives to management.
• Develop forecasts; track and analyze key account metrics.
• Identify and grow opportunities and collaborate with the sales and marketing teams to ensure growth attainment etc....
  
  

Sales Support

• Provide sales and customer service support to new and existing accounts by developing, planning and organizing a daily work schedule to include: customer contact through various media; response to customer inquiries; opening new customer accounts; creating new records and updating existing ones; maintaining hard copy records; order entry, modification, and invoicing and filing.
• Provide information to management regarding pricing concerns; account activity; new quoting activity; historical account information; and changes in customer protocol or competitive advantages.
  
  

Material Control

• Schedule shipments to ensure delivery by promised deadlines.
• Receive orders and assign shipments to appropriate carriers.
• Monitor inventory via an enterprise resource planning system or similar control system.
• Assist outside sales representatives and/or engineers with order status inquiries and special customer needs.
• Resolves delivery problems.
• Analyzes inventory procedures; recommends updates and improvements to material control director.
• Performs other related duties as assigned.
  
  

Performs other related duties as assigned.

Requirement

• Bachelor’s Degree or equivalent preferred
• Minimum 2-year experience in inside sales and/or customer service in a high-tech company. Capital equipment or wafer tool processing company is a plus.
• Experience in data entry and spread sheet preparation.
• Excellent verbal and written communication skills.
• Excellent sales and customer service skills with proven negotiation skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Advanced knowledge and skills of Microsoft Office Excel.
• Language skill in Japanese, speaking, reading, and writing.
  
  

To apply, please send resume to tsakiyama@pasona.com