Guest Services Manager

Join Peregrine Hospitality’s rapidly growing portfolio of hotels and be part of a team that’s redefining excellence in hospitality. This is more than just a job — it’s a chance to grow your career, make an impact, and elevate every guest experience.

If you’re passionate about creating memorable moments and delivering exceptional service, we’d love to have you on our journey!

Summary of Job Description

Responsible for the supervision and management of the front office and overall guest service at our Paso Robles Campus.

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be able to speak and understand and communicate the primary language(s) used in the workplace.
• Must possess excellent communication, follow up, and organizational
• Must have the ability to push, pull bend, squat and lift on a regular basis.
• Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
• Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.
• Maintain confidentiality of guest information and pertinent hotel data.
• Ability to meet or exceed productivity, goals and performance standards.

Essential Job Duties

• Manage day to day operations to ensure exceptional guest service.
• Work closely with the department managers to maximize revenues.
• Work closely with department managers to control labor and productivity.
• Respond to emergency situations and work with local authorities.
• Monitor departmental, payroll and supply expenses in accordance with budgetary goals.
• Review work assignments of employees and make adjustments as business needs.
• Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction.
• Hold a pre-shift meeting with staff prior to reporting to stations.
• Consistently monitor the performance of associates on an on-going basis and assist the department manager in providing feedback.
• Reward, discipline and document associate performance and provide timely counseling.
• Supervise the staff and handle associate situations.
• Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
• Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.
• Prepare and submit incident, accident or injury reports when needed.
• Process timecards and payroll as required.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Adhere to all hotel policies and procedures throughout the execution of tasks and responsibilities.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, and weekends depending on hotel events and functions.

Salary $67k DOE

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: humanresourcesteam@martinresorts.com.

Martin Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free