Housing Tenant Operations Manager

The Housing Tenant Operations Manager plans, organizes, and manages the maintenance operations for the Housing Department rental units and office buildings; responsible for procurement, contract administration, and budgeting for the maintenance program; formulates and administers the maintenance plan, including inventory control and extermination services; ensures established procedures are maintained; provides progress reports to the Housing Director.

1. Schedule, plan, organize, coordinate, and supervise the activities and work crews involved in maintenance repairs of all housing authority-owned rental housing units and office buildings;
2. Schedule, direct, and oversee preventative maintenance performed on all rental units;
3. Develop and monitor routine and non-routine maintenance budgets to ensure that expenditures for the department are kept within budgeted amounts;
4. Implement a tracking system to identify persistent problems and develop recommendations to correct the problems;
5. Inspect work projects in process and upon completion to determine timeliness, accuracy, and adherence to established procedures;
6. Assure that maintenance and extermination staff perform in a timely, effective manner through proper scheduling, training, and oversight of personnel;
7. Determine and maintain appropriate inventory levels of supplies and equipment to maximize staff time;
8. Assure inventory is properly stored and secured against loss or damage;
9. Coordinate with the purchasing agent for timely delivery of requested materials;
10. Prepare routine reports and advise the Housing Director of any unusual situations requiring attention;
11. Make recommendations for improving the maintenance and extermination operations.
12. Supervise, train, and evaluate staff;
13. Perform other duties of a similar nature or level as requested by the supervisor or director.

Knowledge of:

• Principles, practices, standards, materials, and methods used in the construction trades;
• Contract administration related to maintenance and renovation of public rental housing;
• Federal, state, and tribal laws, rules, and regulations pertaining to maintenance and renovation of public rental housing;
• Occupational hazards and safety precautions common to the construction trades;
• Cultural and social environment of the tribal organization and administration;
• HUD regulations, program requirements, policies, and procedures;

Skills and Abilities:

• Analyze maintenance, inventory, and extermination problems and in develop recommendations for feasible, effective solutions;
• Supervise, manage, train, and evaluate subordinate staff;
• Plan, organize, and manage the work of the maintenance department;
• Exercise independent judgment in prioritizing and scheduling work assignments;
• Work well with people of varied socioeconomic backgrounds;
• Establish and maintain effective working relationships with staff, other agencies and the public;
• Perform mathematical computations and general office duties;
• Conduct research and prepare clear, concise reports and recommendations;
• Follow verbal and written instructions;
• Communicate effectively orally and in writing;
• Achieve the goals and mission of the maintenance department;
• Operate a variety of office equipment, including a computer and related software applications;
• Good communication and interpersonal skills as applied to interaction with co-workers, supervisor, management, Council members, and the public.   Have the ability to sufficiently exchange or convey information and receive verbal and written work instructions.

High School Diploma or GED and two (2) years of trade school or college course work related to building construction plus five (5) years in construction, contracting or building maintenance, including two (2) years of supervisory experience; any combination of academic education, professional training or work experience that demonstrates the ability to perform the duties of this position.

• Must possess and maintain a valid Arizona Driver’s License.
• Must possess a current Level 1 Arizona Clearance Card or be able to obtain the Level 1 Arizona Clearance Card within ninety (90) days of hire. Failure to maintain a current Level 1 Clearance Card will result in termination from this position.

Special Requirements:

• This position will require the incumbent to work non-traditional hours, nights, and weekends.
• Housing work hours are between 8am to 7pm, Monday thru Thursday and 8am to 5pm on Friday.