Clinical Services Director

Position Summary

Provides clinical leadership and oversight of program service delivery.  Provides direct supervision of clinical teams and leadership support for clinical support teams, ensuring high quality program service delivery and ongoing clinical skill development. Leads ongoing program and clinical quality improvement, provides clinical team members with education, training, and clinical leadership development. Provides clinical oversight, ensuring the delivery of clinically excellent, client centered care. Coaches and mentors team members in navigating complex and/or difficult communication situations in an honest, accurate, and respectful manner. Demonstrates proficiency in communicating with external partners; clearly articulates the mission, vision, values of company and communicates their importance to others in pursuit of clinically excellent, client-centered care.

Relationships and Contacts

Within the organization:  Maintains frequent and close working relationships with the CEO, Business Development team members, Admissions team members, Nursing leadership, milieu leadership, and all clinical team members.  

Outside the organization:  Initiates and maintains professional working relationships with clients and their families, referral partners, clinical partners and vendors, as needed.

Position Responsibilities

Essential Responsibilities

1. Provides compassionate and professional guidance to clients, families and referring partners seeking clinically excellent Mental Health treatment services.
2. Ensures clinical residential programming schedules are defined, coordinated, staffed and delivered in a manner that provides high quality clinical care with an emphasis on client safety.
3. Leads continuous quality improvement for clinical programming.
4. Provides clinical supervision to associate level and licensed therapists in individual and group settings, offering guidance and feedback to motivate and positively develop the clinical team.
5. Works closely with the clinical and direct care teams to ensure a safe, high quality, therapeutic environment is consistently maintained.
6. Provides ongoing training to all staff members to advance treatment skills, cultural sensitivity and compliance with licensure and accreditation standards.
7. Oversees weekly treatment team meetings to coordinate care, communicate client needs and progress, and ensure consistent and quality care.
8. Communicates with referral sources and families, keeping them informed of treatment goals, plans and progress.
9. Collaborates with utilization review team members, ensures clinical documentation meets standards necessary to meet client’s level of care, advocates for difficult cases, as needed.

1. Responsible for ensuring clinical programming and documentation adheres to licensure, accreditation, and payor contract standards, provides oversight to other staff to maintain compliance.
2. Updates job knowledge by participating in educational opportunities; reading professional publications related to specialized treatment modalities and population served.

Additional Responsibilities

1. Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate compliance.
2. Represents the program within the community at local, regional, and national events, as requested.
3. Assists in promoting and ensuring the organization’s values, mission, goals and objectives are understood and actively supported by the employees. 
4. Performs other duties as assigned.

Minimum Requirements

Education and Experience

Position requires a Master’s degree in Psychology, Social Work or closely related field and a minimum of 5 years of experience within a behavioral healthcare setting. Position requires a LISW, LPCC, LPC-MHSP, LCSW, or LMFT. Must be licensed to practice and provide clinical supervision in the State of Virginia.  Experience in treating Mental Health/SUD is strongly preferred.

Physical Requirements

• While performing the duties of this job, the employee will be required to communicate with peers, clients, families other facilities and/or vendors.
• Performs duties that require the employee to sit or remain stationary for extended periods of time.
• Job performance will require the ability to move throughout the building and may require walking around facility grounds.
• While performing duties may be required to sit stationary for long periods of time.
• While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell.
• Ability to move up to 25 pounds.

Other Requirements

• Position requires incumbent to have a valid driver’s license and acceptable driving record. 
• Clearance of TB test and any other mandatory state/federal requirements.
• Successful completion of Criminal Background Check through DBHDS, Background Investigation Unit, and VDSS Registry Searches.
• Current CPR and First Aid certification.

Skill Competencies

• Ethics and Values – adheres to and promotes the ethics and values outlined in the company and accrediting/licensing bodies Code of Ethics and Corporate Compliance. Consistently upholds and models a high level of Integrity in clinical services and team member interactions.
• Clinical Knowledge – acquires and maintains a working knowledge of current theory and evidence-based practice. Proactively seeks supervision, consultation and continuing professional development to ensure knowledge and skills are maintained relative to position and clinical program delivery.
• Cultural Competence – continuously strives to provide client-centered, culturally competent care, recognizes, and affirms cultural and linguistic diversity through therapeutic alliances and ongoing professional development.
• Screening and Assessment – engages clients and members of the client support system, as appropriate, in screening and assessment to develop individualized, client-centered, evidence-informed care plans. Leverages established screening tools for psychosocial, pain, domestic violence, substance use, self-hard, and distress assessments, among others.
• Care Planning and Intervention – develops and implements evidence-informed care plans that promote clinical excellence throughout the client-centered continuum of care. Care plans outline necessary steps, identified collaboratively with the care team, to achieve objectives identified in the biopsychosocial assessment. Leverage evidence-informed, clinically excellent treatment interventions.
• Advocacy – advocates for the needs and interest of clients and families to promotes clinical excellence through improved outcomes, access to care, and service delivery. Participates in quality improvement initiatives aimed at enhancing client outcomes and strengthening clinical service delivery.
• Interdisciplinary and Interorganizational Collaboration – promotes cross functional collaboration among team members and referral partners to support and enhance clinical service delivery and support.

Pasadena Villa- Smoky Mountain Lodge provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Pasadena Villa- Smoky Mountain Lodge reserves the rights to modify, interpret, or apply this job description in any way the organization desires.  This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.  Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise.  The employment relationship remains “At-Will.” 

Minimum Requirements

Education and Experience

Position requires a Master’s degree in Psychology, Social Work or closely related field and a minimum of 5 years of experience within a behavioral healthcare setting. Position requires a LISW, LPCC, LPC-MHSP, LCSW, or LMFT. Must be licensed to practice and provide clinical supervision in the State of Virginia.  Experience in treating Mental Health/SUD is strongly preferred.

Physical Requirements

• While performing the duties of this job, the employee will be required to communicate with peers, clients, families other facilities and/or vendors.
• Performs duties that require the employee to sit or remain stationary for extended periods of time.
• Job performance will require the ability to move throughout the building and may require walking around facility grounds.
• While performing duties may be required to sit stationary for long periods of time.
• While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell.
• Ability to move up to 25 pounds.

Other Requirements

• Position requires incumbent to have a valid driver’s license and acceptable driving record. 
• Clearance of TB test and any other mandatory state/federal requirements.
• Successful completion of Criminal Background Check through DBHDS, Background Investigation Unit, and VDSS Registry Searches.
• Current CPR and First Aid certification.

Skill Competencies

• Ethics and Values – adheres to and promotes the ethics and values outlined in the company and accrediting/licensing bodies Code of Ethics and Corporate Compliance. Consistently upholds and models a high level of Integrity in clinical services and team member interactions.
• Clinical Knowledge – acquires and maintains a working knowledge of current theory and evidence-based practice. Proactively seeks supervision, consultation and continuing professional development to ensure knowledge and skills are maintained relative to position and clinical program delivery.
• Cultural Competence – continuously strives to provide client-centered, culturally competent care, recognizes, and affirms cultural and linguistic diversity through therapeutic alliances and ongoing professional development.
• Screening and Assessment – engages clients and members of the client support system, as appropriate, in screening and assessment to develop individualized, client-centered, evidence-informed care plans. Leverages established screening tools for psychosocial, pain, domestic violence, substance use, self-hard, and distress assessments, among others.
• Care Planning and Intervention – develops and implements evidence-informed care plans that promote clinical excellence throughout the client-centered continuum of care. Care plans outline necessary steps, identified collaboratively with the care team, to achieve objectives identified in the biopsychosocial assessment. Leverage evidence-informed, clinically excellent treatment interventions.
• Advocacy – advocates for the needs and interest of clients and families to promotes clinical excellence through improved outcomes, access to care, and service delivery. Participates in quality improvement initiatives aimed at enhancing client outcomes and strengthening clinical service delivery.
• Interdisciplinary and Interorganizational Collaboration – promotes cross functional collaboration among team members and referral partners to support and enhance clinical service delivery and support.

Pasadena Villa- Smoky Mountain Lodge provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Pasadena Villa- Smoky Mountain Lodge reserves the rights to modify, interpret, or apply this job description in any way the organization desires.  This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.  Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise.  The employment relationship remains “At-Will.”