What are the responsibilities and job description for the Front Desk Specialist position at Parx Casino?
Short Description
Responsible for managing reservations, ensuring that guests have a positive experience.
Essential Job Duties
- Welcome guests upon arrival and perform all duties associated with their check in/ check out to ensure excellent service standards are met.
- Manages online, phone and in-person room reservations.
- Welcome guests upon their arrival, checks them in, issues room keys and explains all amenities as well as things to do in the area. Takes and processes payments from guests.
- Provides information about the hotel, as well as all Company promotions and events.
- Respond to guest complaints in a friendly, timely and professional manner.
- Works with housekeeping staff to ensure that all rooms are clean and meet hotel standards and accommodate any special needs from guests.
- Confirms group reservations and arranges personalized services for VIP guests.
- Promotes additional services, when appropriate.
- Maintains updated records of bookings and payments.
- Performs all other duties as assigned.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
- High School Diploma or G.E.D. required.
- Experience as a Front Desk Specialist, Receptionist or equivalent role preferred.
- Must be familiar with hotel reservation software.
- Must have an understanding of travel planning websites.
- Must be able to identify and address guest concerns and expectations.
- Must have excellent communication and organizational skills.
- Must be able to work all shifts, and weekends/holidays as required.
- Must be knowledgeable of federal, state, and local laws.