What are the responsibilities and job description for the Inbound Sales Specialist - Auto Parts - Anderson SC position at Parts Box?
About Parts Box
Parts Box is a fast-growing used auto parts company serving customers nationwide. We specialize in late-model vehicles and focus heavily on accuracy, follow-through, and closing sales.
This is not a passive phone-answering role. Our sales team actively follows up on quotes, sells warranties, and takes ownership of each customer interaction from start to finish.
If you are competitive, organized, and motivated by closing deals—not just answering calls—you’ll do well here.
Position Overview
As an Inbound Auto Parts Sales Specialist, you will handle inbound calls from customers who are actively looking to purchase auto parts. Your responsibility doesn’t end with a quote—you are expected to close the sale, offer warranties, and follow up until the transaction is completed or clearly declined.
This role requires:
- Strong phone presence
- Consistent follow-up
- Attention to detail
- Personal accountability
You will be measured on sales closed, warranty attachment rate, follow-up completion, and accuracy.
Daily Responsibilities
- Answer high-volume inbound calls from motivated buyers
- Identify correct parts using VIN, vehicle options, and interchange data
- Navigate inventory systems to confirm availability and condition
- Quote pricing, shipping, and sell extended warranties
- Actively follow up on open quotes via phone, text, and email
- Close sales efficiently and professionally
- Document all interactions accurately
- Resolve post-sale issues or escalate when appropriate
- Encourage satisfied customers to leave Google reviews
What We’re Looking For (Read Carefully)
You are a strong fit if you:
- Have automotive industry experience (parts, mechanic, service, dismantling, or sales)
- Are comfortable selling warranties and add-ons
- Consistently follow up on quotes without being reminded
- Take ownership of your customers and results
- Are organized, reliable, and detail-oriented
- Can handle pressure and multitasking in a fast-paced environment
This role is NOT a good fit if you:
- Prefer to “just give quotes” and wait
- Dislike follow-up or accountability
- Avoid selling add-ons or warranties
- Need constant supervision to stay productive
- Are uncomfortable closing sales on the phone
Schedule & Expectations
- Monday–Friday
- On-site in Belton, SC
- Minimum 40 hours per week
- Overtime available when needed
Compensation & Benefits
- Up to $65,000 per year
- Paid vacation
- 401(k) with company match (after 12 months)
- Employee discounts on parts
- Structured training with clear expectations
- Real advancement opportunities as we grow
Final Note
We are looking for someone who takes initiative, follows up without being asked, and wants to earn more by closing more.
If you’re looking for an easy phone job, this isn’t it.
If you want to grow your skill set and income, apply.
Job Type: Full-time
Pay: Up to $65,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Paid time off
Application Question(s):
- How would you confirm the correct options package for a customer stating that they are looking for a replacement rear axle for a 2019 Ford F-150?
- “A customer asks for a quote but doesn’t pay the same day. What are your next steps?”
- Are you comfortable selling warranties and being measured on performance metrics?
- “Tell us about a time follow-up helped you close a sale.”
- “How do you stay productive on days with high call volume and interruptions?”
- Describe your automotive-related experience and how it applies to selling auto parts.
Work Location: In person
Salary : $65,000