Service Team Coordinator (STC)

As a successful Service Team Coordinator (STC), you will demonstrate how to ensure quality service delivery as well as compliance with state regulations and agency policies. You will be able to lead through team development, open communication, and promote and challenge learning initiatives for those supervised and the people we support. This includes promoting a positive team attitude and being able to effectively respond to unexpected changes or demands. 

Wage & Benefits: Annual salary of $54,000. Salary payments are made every other Friday (approx $4,500/month).

• We are also offering a $1,000 sign on bonus that is paid out in increments at set milestones of your employment!
• We offer Medical, Dental, Vision, Life, Supplemental Insurance and FSA for full-time employees, 401(K), Gym discounts and reimbursements, and other lifestyle discounts available to all employees.

Position Type: Full-Time, 45 Hours Weekly. Position open in Jackson & Josephine counties, working location is mainly in Medford and Grants Pass.

Skills and Qualifications:

• Education Requirements: High school diploma/GED required, Associate’s degree preferred.
• Experience Preference: Given to applicants with two years of supervisory experience. May substitute one year of working experience in the field of I/DD or an Associate’s degree for one year of supervisory experience. 
• Must be at least 18 years of age when starting employment.
• Must have and show basic computer skills and can learn agency applications.
• Excellent interpersonal skills.
• Well-organized and attentive to detail.
• Cooperative and willing to learn.
• Ability to interpret various instructions.
• Enhanced math skills – must be able to accurately balance a budget and basic math transactions.
• Professional, clear, and positive oral and written communication skills both expressive and receptive.
• Must be able to read, write, and speak English (reasonable accommodation may be made for some positions).
• PCL’s Team members must have dependable, reliable, and regular work attendance, and must adhere to attendance policies.

Supervisory Duties:

• Participate in an on-call rotation for the assigned area.  On a regular rotation, this position is on-call for the assigned area for 7 consecutive days.  The on-call schedule is generally posted 8 or more weeks in advance.
• Responsible for training, motivating, and supervising all personnel within their team.
• Be able to work a very flexible schedule with the ability to make last minute changes.
• Team building including team days and facilitating effective team meetings.
• Establish welcoming processes for new team members to feel comfortable and part of the whole team.
• Understand and implement principles of the Oregon Intervention System (including use of Protective Physical Intervention).

Service Coordinator (House Manager) Responsibilities:

• Provide an opportunity for a stable living environment by promoting and attending to the person’s right to respect, dignity, individual choice, and health and safety needs at all times.
• Coordinate and ensure quality services and support for the people living in the home they lead (e.g., financial, health, behavioral, and relationship supports).
• Responsible for daily operations and scheduling, assuring there is enough staff present to assure people served are safe.
• Individual Support Plan (ISP) preparation, training, and support.  
• Providing or assisting with transportation needs of people assigned to support.
• Being knowledgeable and able to cover Direct Support Professional positions when needed.

Physical Requirements:

• Must be able to lift and transfer 25 pounds minimum; some positions may require more.
• Appropriately and efficiently responding to emergencies and/or crises (including but not limited to the use of physical intervention).

Certifications and Training:

• Must pass required DHS background check and Protective Service Investigations. 
• This position requires a valid driver’s license and to be eligible to drive agency vehicles.
• Complete and maintain all certifications as required by the position, PCL, and other governing agencies.
• Must be able to obtain and maintain certification to a satisfactory level in Oregon Intervention System (training provided if hired).
• Must be able to obtain and maintain certification in CPR (training provided if hired).
• Complete all duties related to being a Mandatory Abuse Reporter.
• New hire orientation and on-site training must be completed within 60 days of hire.