What are the responsibilities and job description for the Lead Patient Care Coordinator position at Partnerships for Dentists?
Dental Office | Front Office Leadership
Pay & Schedule
We’re seeking a dedicated and experienced Lead Patient Care Coordinator (LPCC) to oversee front office operations and support our patient-first philosophy. In this role, you’ll manage daily administrative duties, mentor team members, and ensure a seamless patient experience from the first call to post-treatment follow-up.
Key Responsibilities
Apply today and help shape the future of exceptional dental care!
Pay & Schedule
- Pay: $18-$22 an hour
- Schedule: Monday through Friday from 7:30am to 5pm
We’re seeking a dedicated and experienced Lead Patient Care Coordinator (LPCC) to oversee front office operations and support our patient-first philosophy. In this role, you’ll manage daily administrative duties, mentor team members, and ensure a seamless patient experience from the first call to post-treatment follow-up.
Key Responsibilities
- Greet all patients warmly and ensure a positive first impression
- Manage appointment scheduling to meet daily, monthly, and yearly metrics
- Present treatment plans, discuss financial options, and handle objections with confidence
- Verify insurance benefits, manage claims, and oversee AR follow-up
- Coordinate patient referrals, track unscheduled treatments, and maintain 90% case acceptance
- Collect co-pays, manage Care Credit, and ensure accurate financial records
- Ensure phones are answered promptly and front desk is consistently staffed
- Maintain updated patient records and organized workspaces
- Participate in and lead daily huddles, sharing key updates and patient info
- Ensure HIPAA and OSHA compliance and uphold practice policies
- Request reviews and referrals from satisfied patients
- Support end-of-day procedures and assist with cash reconciliation
- Guide and support team members with training, coaching, and performance feedback
- Collaborate with the clinical team to ensure smooth patient flow and communication
- Assist with cleaning duties and maintaining a professional environment
- Lead by example in punctuality, professionalism, and adaptability
- Complete assigned reports and contribute to improving office systems and workflows
- Strong leadership and team development skills
- Excellent communication, customer service, and phone etiquette
- Proficiency in dental terminology, ADA codes, and insurance processes
- Organized, proactive, and solution-focused mindset
- Ability to work independently and collaboratively in a team setting
- Previous experience in a dental office front desk role required; leadership experience preferred
- Competitive Salary
- 401(k) Matching
- Health, Dental, and Vision Insurance
- Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
- Employee Perks & Discounts
Apply today and help shape the future of exceptional dental care!
Salary : $18 - $22