Quality Assurance Monitor

The Quality Assurance Monitor is responsible for implementing and supporting continuous quality improvement (CQI) activities related to internal and external services within the child welfare system. This position reports to the Chief of Case Management and Permanency.

ESSENTIAL JOB FUNCTIONS

Quality Assurance & Continuous Improvement:

• Conduct comprehensive case file and documentation reviews to assess compliance with performance standards, policies, and procedures.
• Lead and support continuous quality improvement activities, including case file reviews, performance scorecard monitoring, incident tracking, exit interviews, complaints and grievances, satisfaction surveys, and departmental performance oversight.
• Analyze, interpret, and summarize data to identify trends, assess performance, and develop actionable strategies for improvement.
• Develop, revise, and support implementation of policies and procedures related to quality improvement and service delivery.
• Assist with tools and systems used to monitor performance and support data-informed decision-making.
• Participate in Council on Accreditation (COA) activities, including self-assessments, documentation, and site preparation.
• Prepare reports, data summaries, and presentations for the PSF Board of Directors’ Quality Assurance Committee.

Collaboration & Stakeholder Engagement:

• Represent PSF at internal and external meetings, workgroups, and community forums related to quality assurance.
• Coordinate with Information Technology and data teams to ensure alignment of QA processes and reporting systems.
• Develop and maintain professional relationships with stakeholders to advance quality and clinical outcomes for children in care.

Required:

• Bachelor’s degree in Social Work, Psychology, Health Care Administration, Counseling, or a related human services field.
• At least 3 years of experience in child welfare, quality assurance, or behavioral health, within the Florida Child Welfare System.
• Valid Florida driver’s license, reliable transportation, and acceptable driving record.

Preferred:

• Master’s degree in Social Work, Psychology, or a related discipline.
• Experience with psychotropic medication oversight and behavioral health coordination.
• Familiarity with FSFN (Florida Safe Families Network) and other child welfare systems.

Knowledge, Skills & Abilities:

• Strong analytical and auditing skills with attention to detail.
• Understanding of CQI principles, accreditation standards, and performance management.
• Excellent interpersonal, communication, and presentation skills.
• Ability to coach and consult across departments and disciplines.
• Proficiency in Microsoft Office and data management systems.