Quality Assurance Specialist

We are looking for exceptional individuals who are motivated and committed to providing outstanding service each and every day to children and families in Essex County. 

Key responsibilities include:

• Preparation of critical data that will track, monitor, and improve the quality and efficiency of agency service delivery 
• Monitor the fidelity of Wraparound being completed within the agency i.e. scoring of Team Observation Measure (TOM), completion of WFI assessment tool, and additional surveys 
• Assist in the implementation of a Quality Management Plan consistent with regulatory expectations, and local goals and objectives
• Organization and analysis of qualitative/quantitative data to solve problems and predict trends 
• As appropriate to specified data; code and verify data in accordance with specified research protocol and coding procedures and enter data into a computer database and/or spreadsheet application for subsequent analysis 
• Prepare required reports and provide recommendations and creative strategies for improvements and service enhancements 
• Develop or assist in the development of interview schedules; contact potential subjects to introduce and explain study objectives and protocol and to arrange interviews 
• Identify gaps in performance and assist in the implementation of performance improvement projects 
• Prepare materials for submission to granting agencies & foundations 
• Review and prepare Unusual Incident Review (UIR) reports to be submitted to CSOC in a timely manner 
• Preparation of monthly Team data reporting 
• Collaborate with agency departments on a consistent basis 
• Perform other miscellaneous duties as assigned by supervisor

Qualifications and Skills: 

• Advance the mission, values and philosophy of the Partnership for Children of Essex on behalf of staff, children, and families 
• Bachelor’s degree in Human Services or related field 
• Minimum of one year of related experience required 
• Computer literate a must with proficient skills in MS Office (Word, Excel, and PowerPoint) and an ability to learn new software that may be utilized in the agency’s quality assurance program 
• Excellent data collection and analysis skills a must 
• Knowledge of QA concepts or methodologies using statistical methods preferred 
• Knowledge of Children’s System of Care (CSOC) preferred 
• Knowledge of Power BI & DocuWare preferred 
• Strong communication skills which are clear and effective, both verbally and in writing 
• Strong orientation to deadline and detail 
• Capable of working independently and managing multiple projects 
• Decisive and exercises good judgement under pressure. 
• Ability to maintain confidentially and use discretion in all matters 
• Bilingual a plus

The Partnership for Children of Essex (PCE) is a non-profit organization dedicated to creating a pathway for hope and improving the quality of life for youth and their families.

Excellent benefits including medical, dental & vision, 403(b), generous PTO, life insurance, flexible schedule.

PCE is An Equal Opportunity Employer- M/F/D/V