Patient Service Representative

Join Our Team at Partnership Community Health Center in Appleton, WI!

Are you a compassionate and dedicated Patient Service Representative looking to make a difference in the lives of others? Partnership Community Health Center is seeking a talented individual to join our team at our medical clinic in Appleton, WI. As a Patient Service Representative, you will play a crucial role in supporting our patients by greeting and checking them in for appointments, scheduling services and answering their questions.

This position is 40 hours per week, Monday - Friday, between 7:15a - 6:30p. Includes full benefit package.

Key Accountabilities

• Prepare front desk for day or end of day by following the guidelines established by PCHC to ensure a good patient experience.
• Answer phone calls to address the needs of the caller according to PCHC protocol, which could include scheduling and rescheduling of appointments or answering patient questions.
• Greet patients in a friendly manner to verify demographic information and insurance verification. This is done to confirm patient information for billing and other departments so that the patient appointment is completed in a timely manner.
• Understand and communicate PCHC’s Financial Policy to patients so patients can bring the necessary information with them to their appointment.
• Collect payments from patients and provide receipts to patients according to PCHC protocol for the patient’s own records.
• Scanning of medical documents in Epic to secure the information.
• Dispense pre-order medications and obtain signature of patient upon receipt to confirm the patient received their medication.
• Practice safety, environmental and/or infection control methods for the safety of patients and staff.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent
• Maintain BLS certification.
• Bilingual preferred
• Medical terminology preferred

Benefits available to all FT Team Members:

• Health insurance
• Dental insurance
• Vision Insurance
• Short and long and short-term disability
• Life insurance
• 403(b) retirement fund
• Roth 403b Retirement Savings Plan
• Health Savings Account
• Dependent Care Flexible Spending Account
• Accident, Critical Illness and Hospital Indemnity Insurance
• 3 weeks PTO based on a 40-hour work week, PTO is accrued based on hours worked.
• 7 Paid holidays (one is floating)
• Employee Assistance Program
• Paid Bereavement Leave

At Partnership Community Health Center, we are committed to providing accessible, compassionate, and comprehensive healthcare services to individuals and families in our community. Our dedicated team of healthcare professionals works to improve the health and well-being of all patients, regardless of their ability to pay. By joining our team, you will have the opportunity to make a positive impact on the lives of those in need and contribute to the overall health of our community.