Information Technology Support Specialist

IT Local Super User – Contract Logistics

Location: Memphis, TN

Duration: Contract to hire role

Work Schedule: Monday–Friday, 8:00 AM–4:30 PM

Job Overview

Client is seeking an IT Local Super User to support Contract Logistics information systems and operational processes in Memphis.

The Super User is responsible for operational and first-level support of Kuehne Nagel Contract Logistics information systems, including WMS, TMS, KN LOGIN, and related applications. The role also supports user training, new customer setups, system enhancements, release coordination, tender support, and collaboration with national and regional Contract Logistics Information Systems teams.

The warehouse management system being implemented is an Oracle WMS Cloud-based system, including LogFire and related logistics applications.

Key Responsibilities

• Provide first-level support for Contract Logistics information systems.
• Perform error analysis, recovery, and troubleshooting in coordination with national and regional teams and other relevant stakeholders.
• Prepare, maintain, and follow up on open issue lists.
• Conduct audits to ensure users operate systems correctly and effectively, and monitor compliance with standard operating procedures (SOPs).
• Coordinate software and release testing with the regional team.
• Monitor and maintain data quality.
• Manage user perceptions and support effective adoption of system processes.
• Act as a project resource for system implementations and operational improvements.
• Develop SOPs for WMS-integrated processes in collaboration with the Contract Logistics Project Manager.
• Support system configuration, design, and mapping activities.
• Configure and test WMS solutions for standard local implementations.
• Coordinate and execute Electronic Data Interchange (EDI) mapping between Kuehne Nagel and customers.
• Conduct solution testing with customers and site teams.
• Coordinate testing, subject matter expert (SME) training, work instruction development and updates, and other training materials.
• Help end users identify and define new system requirements and align them with existing operational processes.
• Coach and mentor team members on system usage and established procedures.

Required Skills and Qualifications

• Proficiency with the current Microsoft Office Professional suite, particularly Microsoft Access database applications.
• Ability to coach, train, and mentor other employees.
• At least 2 years of experience in Contract Logistics, third-party logistics (3PL), distribution center operations, or a pharmaceutical cold-chain warehouse environment.
• At least 2 years of management experience in a high-volume, fast-paced distribution center or warehouse environment.
• A logistics and supply chain operations background with practical IT systems experience, or an IT background with a strong understanding of supply chain and warehouse management.
• Knowledge of technical processes related to standard warehouse equipment and applications, including racking, WMS platforms, and material handling equipment (MHE).
• Previous experience in a regulated healthcare or medical device environment is preferred.
• Strong verbal and written communication skills.
• Highly organized and methodical approach to work.
• Strong critical thinking, analytical, and objective problem-solving skills.
• Ability to work effectively in a high-pressure environment.
• Ability to manage multiple tasks simultaneously.
• Experience supporting projects, system testing, process documentation, and user training.