Practice Operations Supervisor

Position Summary

The Practice Operations Supervisor provides operational and supervisory support for designated clinic locations. This role works closely with physicians and staff to ensure efficient daily operations, high-quality patient service, and compliance with Partners in Nephrology & Endocrinology (PINE) policies and procedures.

Key Job Responsibilities

• Assist with the daily operations of the medical office clinics to ensure efficient front- and back-office workflows.
• Supervise Front Desk Coordinators, Practice Coordinators, and Medical Assistants, including hiring, onboarding, scheduling, performance management, and adherence to practice policies.
• Serve as a primary operational contact for physicians, addressing requests and resolving day-to-day issues.
• Monitor key operational metrics such as billing turnaround times, co-pay collections, patient no-shows, chart preparation, and patient and physician satisfaction.
• Implement process improvements to support efficient clinic operations and team performance.
• Develop monthly staff schedules and coordinate staffing needs with the Practice Manager.
• Oversee insurance eligibility verification, charge entry, and collaboration with revenue cycle partners.
• Ensure accurate and timely collection and deposit of patient co-pays in coordination with the finance team.
• Ensure clinic phones, scheduling, and patient communications are handled professionally and in accordance with practice guidelines.
• Monitor completion of lab results, dictation, and referrals within established timeframes.
• Assist the Practice Manager with operational projects and other duties as assigned.

Qualifications

• High school diploma or equivalent required; additional healthcare or business coursework is a plus.
• Minimum of two years of experience in a medical office, medical business office, or health insurance environment.
• Knowledge of medical clinic operations, including scheduling, patient flow, insurance verification, and revenue cycle processes.
• Prior supervisory, team leadership, or staff coordination experience required.
• Strong leadership, interpersonal, and problem-solving skills with the ability to work effectively with physicians, staff, and patients.
• Excellent communication skills and the ability to address operational issues professionally and collaboratively.
• Proficiency with PC applications and healthcare systems; familiarity with EMR/practice management systems such as pMD or CKD EHR by Epic preferred.
• Ability to travel between clinic locations and support operational needs across multiple sites.

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• medical office or health insurance environment: 2 years (Preferred)
• prior supervisory, team leadership, or staff coordination: 1 year (Preferred)

Location:

• Pittsburgh, PA 15224 (Preferred)

Work Location: In person

Salary : $60,000