Certified Medical Assistant Phone Triage Coordinator

ABOUT PARTNERS IN NEPHROLOGY & ENDOCRINOLOGY (PINE)
PINE is a leading nephrology and endocrinology group in western Pennsylvania. For more than 35 years, the PINE physician practice has provided advanced treatment of kidney and endocrine diseases. The practice has over 33 providers as of August 2024, across more than 14 convenient office locations in Allegheny and Washington counties, with strategic plans for additional physicians and advanced practitioners to join PINE soon.

The Triage Coordinator handles a high volume of complex inbound calls, which require attention to detail and the ability to multi task. This individual assures that questions and issues are resolved both promptly and accurately in a manner that callers can understand. While thoroughly assessing and efficiently gathering information, this individual will determine the next step in resolution to fulfill the caller’s needs.

This position will be based in our Bloomfield PINE clinic.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Answer a high volume of monitored calls, an average of 50 phone calls per day.

· Accurately document all patient encounters, phone triage messaging, test results and office correspondence.

· Evaluate and respond to all aspects of written or received communication.

· Correctly deploy routine and urgent messaging, calls and emails.

· Access medical records as necessary.

· Receive critical lab values and follow policy for notification and documentation.

· Accept, document, and notify appropriate party when new orders are received.

· Follow HIPAA protocols.

· Complete all processes and procedures in in a cooperative timely, efficient and effective manner with the Executive Director, Clinical Nurse Managers, Billing Department, Clinical Staff, Providers and External customers

MINIMUM QUALIFICATIONS:

· High School Diploma/GED

· Graduate of Certified Medical Assistant School

· Certified Medical Assistant Certification OR ability to obtain certification within 120 days of hire.

· 1 years of customer service/call center experience in high impact customer service role

· 2 years of clinical experience

· Ability in using computer and Windows PC applications; ability to use Microsoft Word, Excel, and Outlook

. Experience with EPIC medical records highly prefered.

· Possesses empathy and compassion for the aging population and their needs

· Ability to form positive interpersonal relations in dealing with a wide range of staff as well as external contacts

· Excellent judgment and decision-making skills.

· Excellent communication skills while interacting with patients, physicians and other staff members.

· Ability to work in a team environment.

· Ability thrive in a fast-paced, changing environment

· Ability to communicate clearly and effectively

· Ability to work with minimal direction

Job Type: Full-time

Pay: $18.50 - $19.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Call Center/Clinical Triage: 1 year (Preferred)

License/Certification:

• CCMA Certification (Preferred)

Work Location: In person

Salary : $19 - $20