Processing Representative I

* DIRECT HIRE*

* START DATE in January *

The Processing Representative I (PR I) is responsible for handling all functions related to the posting, reversing, correction, recording and reporting of payments. This includes incoming mail, payments, customer account updates and customer inquiries. This may include inbound responding to mail, post mail in payments (registered and unregistered accounts), unapplied, unidentified payments, and process returned mail. Processing Representative may be reassigned on a long term or temporary basis to other shifts or other schedules to balance manpower or meet the needs of the company.

DUTIES AND RESPONSIBLITIES include some or all of the following. Supervisor may assign other duties as needed.

• Promote positive customer relations with customers and coworkers
• Maintain a thorough knowledge and understanding of customer service center and operations to assist customers and resolve problems
• Open, sort, count, and batch incoming payment processing mail
• Review and respond to incoming mail inquiries
• Process and post mail in payments of registered and unregistered accounts
• Process and post mail in payments of unapplied or unidentified payments
• Process returned mail
• Maintain customer records by updating account information
• Process inbound mail which includes payments and account updates
• Assist with customer service calls and overflow call handling when required
• Consistently meet established productivity, schedule adherence, and quality standards.
• Communicate effectively with a variety of people across various levels both within and outside the organization.
• Make positive suggestions on improving and streamlining workflow processes and enhancing profitability
• Develop a strong teamwork ethic
• Follow communication procedures, guidelines, and policies
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Excellent phone etiquette
• Excellent verbal communication skills
• Excellent attendance and punctuality
• Enjoy providing prompt and timely service to our customers
• Possess strong interpersonal skills and have compassion and empathy for customer situations
• Be energetic, self-motivated, and quick-thinking
• Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment
• Ability to read and comprehend normal instructions, correspondence, and memos
• Ability to effectively present information in one‐on‐one situations to customers, clients, and other employees of the organization
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Ability to work flexible eight (8) hour shift between 8:00 a.m. to 6:00 p.m. Monday to Friday
• Must be able to pass background and drug screenings
• Ability to achieve and maintain departmental performance standards

EDUCATION AND/OR EXPERIENCE

• High school diploma or general education degree (GED)
• Customer service experience a plus
• Bilingual Spanish is a plus
• Bilingual Vietnamese is a plus

PHYSICAL DEMANDS

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA (Family Medical Leave Act) and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to adhere to attendance requirements
• Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds
• Must be able to lift, carry, walk and stand
• Vision for reading, recording and interpreting information
• Frequent speech communication, hearing and listening to maintain communication
• Daily use of computer and keyboard, standard office equipment and telephone
• Ability to access, input, and retrieve information from the computer
• Frequent hand/eye coordination to operate computer keyboard and office equipment
• Noise level in the work environment is quiet to moderate

SUPERVISORY RESPONSIBLITIES This position has no supervisory responsibility.

Pay: $17.00 - $18.00 per hour

Expected hours: 40.0 per week

Work Location: In person

Salary : $17 - $18