Bilingual Case Coordinator (English & Spanish)

Overview

MUST HAVE INTERNAL OFFICE EXPERIENCE.

Position Summary
The Intake & Community Engagement Coordinator is responsible for overseeing all aspects of participant intake, ensuring compliance with homecare regulations, and leading community outreach and engagement efforts. This role serves as a key liaison between referral sources, participants, caregivers, and internal teams to ensure a seamless onboarding experience while driving census growth through strategic outreach and relationship building.
This position combines operational leadership (intake & compliance) with external growth (community engagement & outreach).

Key Responsibilities

Intake & Admissions Oversight

• Manage and oversee the full intake process from referral to service initiation
• Receive and process referrals from Service Coordinators (SCs), MCOs, and community partners
• Verify eligibility, authorizations, and service requirements in accordance with OLTL and MCO guidelines
• Ensure timely completion of intake documentation, including assessments and service agreements
• Coordinate participant start of care, including caregiver assignment and scheduling
• Maintain accurate and up-to-date records in systems such as HHAeXchange

Compliance & Quality Assurance

• Ensure all intake processes meet state regulations (OLTL) and Managed Care Organization (MCO) requirements
• Review care plans and authorizations for accuracy and completeness
• Monitor documentation for compliance, including EVV alignment and service verification
• Support internal audits and prepare files for external audits or reviews
• Identify and resolve compliance issues proactively
• Maintain confidentiality in accordance with HIPAA regulations

Wellness Visits & Participant Engagement

• Conduct initial and ongoing wellness visits (in-person and/or virtual)
• Complete 30-day, 60-day, and 90-day follow-ups
• Identify service gaps, concerns, or changes in participant condition
• Build strong relationships with participants and families

Community Outreach & Engagement

• Plan and attend community events, health fairs, and networking opportunities
• Build and maintain relationships with Service Coordinators, healthcare providers, and community organizations
• Promote agency services Home Care (OLTL) and Intellectual Disabilities (ODP)
• Track outreach activities, referrals, and follow-ups

Referral Development & Growth Strategy

• Develop and implement strategies to increase referrals and enrollment
• Maintain a referral tracking system and provide performance updates
• Collaborate with leadership on growth initiatives

Team Leadership & Coordination

• Serve as the lead point of contact for intake and outreach
• Support intake staff and outreach team members
• Collaborate across departments to ensure smooth operations
• Participate in weekly meetings and provide updates

Core Competencies

• Leadership & Accountability
• Attention to Detail & Compliance
• Relationship Building & Networking
• Time Management & Organization
• Initiative & Strategic Thinking
• Compassion & Professionalism

Performance Expectations (KPIs)

• Timeliness of intake processing and service initiation
• Compliance readiness and documentation accuracy
• Participant satisfaction and retention
• Referral growth and conversion rates
• Outreach engagement and partnership development
• Completion of required wellness visits

Work Environment
This role includes a combination of office, field, and community-based work. Regular travel is required for wellness visits and outreach events.

Benefits
Full-time employees may qualify for the following benefits:

• Paid time off
• 401(k) retirement benefits
• Overtime pay
• Opportunities for growth and advancement

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $19 - $25