Operations Administrative Coordinator

Summary

The Care Management Operations Coordinator supports the Care Management programs by performing daily operational, administrative, and data management tasks. This role ensures compliance, quality service delivery, and effective communication across internal teams and external partners. The position is ideal for someone detail-oriented, collaborative, and passionate about improving healthcare outcomes.

Qualifications

• Bachelor’s degree preferred in business, health administration, social work, human services, or related field.
• Minimum of 2 years’ experience in healthcare, social service programs, or clinical/behavioral health and office settings.
• Experience with data and metrics analysis preferred.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience with Salesforce and/or other health system software/portals preferred.
• Bilingual skills preferred.

Key Responsibilities

• Support daily operations for Care Management programs, including outreach campaigns, direct referrals, enrollment outcomes, retention, and workflow management.
• Input and manage referral information in internal data systems; follow up on referral disposition in databases and payor platforms.
• Monitor project progress, alert supervisor to workflow delays, and assist in resolving operational issues.
• Collaborate with internal teams, external vendors, customers (i.e. managed care plan staff) and clients (i.e. members) to ensure quality service delivery and compliance.
• Assist with billing reconciliation, external vendor invoicing, and data entry.
• Participate in team meetings, trainings, and program-related activities.
• Maintain accurate records, reports, and documentation for accountability and compliance.
• Provide excellent customer service to internal and external stakeholders, addressing inquiries and escalating issues as needed.
• Suggest process improvements using analytics and actively participate in implementing approved changes.
• Ensure standards and requirements are met through quality assurance activities.
• Other duties as assigned by the Care Management Operations Supervisor.

Skills & Competencies

• Strong attention to detail and follow-through.
• Excellent organizational, verbal, and written communication skills.
• Ability to multitask, work under pressure, and adapt to changing priorities.
• Team player with a collaborative mindset.
• Strong data entry and computer skills.
• Knowledge of community-based programs and resources.
• Ability to work independently within established guidelines and checklists.

Partners in Care Foundation is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race (including hair texture and protective hairstyles, such as braids, locks, and twists), color, national origin, ancestry, religion, sex, sexual orientation, pregnancy (including childbirth, lactation/breastfeeding, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics, as well as those of family members), veteran status, uniformed service member status, gender, gender identity, gender expression, transgender status, arrest or conviction record, domestic violence victim status, credit history, unemployment status, caregiver status, sexual and reproductive health decisions, salary history or any other status protected by federal, state, or local laws. All qualified applicants will receive consideration for employment and reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.