What are the responsibilities and job description for the Behavioral Health Navigator, Primary Care position at Partners Healthcare?
Site: Mass General Brigham Medical Group, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality, low-cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring healthcare closer to patients while lowering total healthcare costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
The Behavioral Health Navigator serves as an integral member of the Social Work Team. This role works closely with clinical social workers, physicians, advanced practice providers, nurses, and other clinical and administrative staff to enhance the delivery of patient care services along the continuum of care.
The Behavioral Health Navigator helps support and guide patients through complex social service systems with a goal of promoting social and emotional well-being. With direction from clinical social workers, the Navigator will assist patients in identifying and acquiring quality, culturally competent, behavioral health resources.
Job Summary
Primary responsibilities to include:
• Engages patients in the management of their behavioral health conditions through goal-setting, coordination with community services and providers, and referral services.
• Partners closely with clinical social workers and other members of the clinical team to support care plan
• Identifies and removes barriers that interfere with patient access to behavioral health resources.
• Handles follow-up contact with patient/family, care team, and community agencies.
• Promotes an environment that is sensitive to the culturally diverse needs of patients, families and employees.
Research resources and programs available to patients, including but not limited to:
• Individual, group, and family therapists,
• Social opportunities and peer support,
• Behavioral Health Self-Management Tools
As a member of the Care Coordination Team:
• Advocates for the patient to ensure quality outcomes.
• Participates in the planning of care for assigned patient population.
• Identifies and uses appropriate community resources to optimize patient outcomes.
• Finds opportunities for service line process improvement.
• Serves as a resource to the interdisciplinary team for community based social service agencies.
• Maintains effective working relationships to work collaboratively.
• Communicates and collaborates with team to ensure that care coordination needs of assigned patients are met without redundancy of efforts and there is adequate documentation in the patient's medical records.
Qualifications
Education
Bachelor's Degree Health Administration required and Bachelor's Degree Social Work required and Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Experience in care coordination, case management, or patient advocacy 2-3 years required and Experience working with a broad patient population and understanding of community health resources 2-3 years preferred
Knowledge, Skills and Abilities
- Strong interpersonal and communication skills to effectively engage with patients, families, and healthcare providers.
- Knowledge of healthcare systems, insurance processes, and community health resources.
- Ability to work independently and manage multiple patient cases simultaneously.
- Problem-solving skills to identify and address barriers to care.
- Empathy and cultural sensitivity when working with patients from various backgrounds.
Additional Job Details (if applicable)
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$19.42 - $27.74/Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high-quality, low-cost, innovative community-based ambulatory care. This work stems from Mass General Brigham's unified system strategy to bring healthcare closer to patients while lowering total healthcare costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
The Behavioral Health Navigator serves as an integral member of the Social Work Team. This role works closely with clinical social workers, physicians, advanced practice providers, nurses, and other clinical and administrative staff to enhance the delivery of patient care services along the continuum of care.
The Behavioral Health Navigator helps support and guide patients through complex social service systems with a goal of promoting social and emotional well-being. With direction from clinical social workers, the Navigator will assist patients in identifying and acquiring quality, culturally competent, behavioral health resources.
Job Summary
Primary responsibilities to include:
• Engages patients in the management of their behavioral health conditions through goal-setting, coordination with community services and providers, and referral services.
• Partners closely with clinical social workers and other members of the clinical team to support care plan
• Identifies and removes barriers that interfere with patient access to behavioral health resources.
• Handles follow-up contact with patient/family, care team, and community agencies.
• Promotes an environment that is sensitive to the culturally diverse needs of patients, families and employees.
Research resources and programs available to patients, including but not limited to:
• Individual, group, and family therapists,
• Social opportunities and peer support,
• Behavioral Health Self-Management Tools
As a member of the Care Coordination Team:
• Advocates for the patient to ensure quality outcomes.
• Participates in the planning of care for assigned patient population.
• Identifies and uses appropriate community resources to optimize patient outcomes.
• Finds opportunities for service line process improvement.
• Serves as a resource to the interdisciplinary team for community based social service agencies.
• Maintains effective working relationships to work collaboratively.
• Communicates and collaborates with team to ensure that care coordination needs of assigned patients are met without redundancy of efforts and there is adequate documentation in the patient's medical records.
Qualifications
Education
Bachelor's Degree Health Administration required and Bachelor's Degree Social Work required and Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Experience in care coordination, case management, or patient advocacy 2-3 years required and Experience working with a broad patient population and understanding of community health resources 2-3 years preferred
Knowledge, Skills and Abilities
- Strong interpersonal and communication skills to effectively engage with patients, families, and healthcare providers.
- Knowledge of healthcare systems, insurance processes, and community health resources.
- Ability to work independently and manage multiple patient cases simultaneously.
- Problem-solving skills to identify and address barriers to care.
- Empathy and cultural sensitivity when working with patients from various backgrounds.
Additional Job Details (if applicable)
Remote Type
Hybrid
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$19.42 - $27.74/Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Salary : $19 - $28