Intake Coordinator

Overview

Milestone Centers, a subsidiary of Partners For Quality Inc., is a nonprofit, community-based human services agency supporting individuals with behavioral health challenges and intellectual & developmental disabilities in communities throughout Western Pennsylvania. Milestone Centers has earned certification from the Sanctuary Institute for providing trauma-informed care.

Responsibilities

POSITION SUMMARY: The Intake Services Coordinator is responsible for providing assessment, determining clinical need, and make referral to appropriate service within Milestone, Inc.

ESSENTIAL FUNCTIONS:

• Maintain operational knowledge of general nature, goals, and policies of Milestone
• Provide information to professionals, consumers, and families about available services and programs at Milestone, as well as the enrollment process for those services.
• Assist callers in connecting to external resources as needed, ensuring appropriate referrals beyond Milestone services.
• Collaborate with Program Directors and external system representatives to maintain and disseminate current information on program capacities and vacancies, ensuring timely access to Milestone services.
• Ensure completion of all required intake documentation, including all referral forms, authorizations, tracking logs, etc. and completing accurate entry in Electronic Health Record and other relevant systems.
• Support the completion of referral documentation as needed by collecting relevant consumer needs and concerns, and collaborating with other professionals to obtain historical data, prior treatment records, and evaluations.
• Establish and maintain partnerships with community agencies, including Managed Care Organization (MCO), MH/IDA, Office of Children Youth and Families (CYF) and other professionals, to create a reciprocal referral system that allows consumers to access treatment, undergo assessments, and/or be referred to more appropriate services as needed.
• Share referral information promptly with Program Directors and other treatment team members.
• Complete follow up on all referrals and intervene as necessary to address any issues with coordination.
• Coordinate and participate in marketing events and community outreach as a representative of Milestone and its service.
• Respond to all communication in a professional, culturally sensitive, engaging, and timely manner.
• Complete daily insurance verification and ensure that any changes are accurately entered into the Electronic Health Record and communicated to the appropriate program director(s).
• Advocate for all consumers to ensure timely access to natural, community, and specialized services, including providing information, removing barriers, creating options, and resolving issues.
• Attend Partners For Quality (PFQ) Connect support meetings and provide telehealth platform support to staff and clients as needed.
• Perform additional duties as required.
  
  

Other Duties and Responsibilities:

• Manage time effectively and prioritize tasks based on clinical importance and necessity.
• Maintain strict compliance with Milestone Outpatient Department Policies and Procedures, Outpatient licensing requirements, and Partners for Quality Corporate Personnel Policies and Procedures.
• Attend staff meetings and agency training as assigned.
  
  

Benefits

• Full Time employees enjoy a comprehensive benefits package:
• Health, Dental and Vision Insurances
• $1,200 cash payout option in lieu of Health Insurance coverage
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• 16 to 26 Paid Days Off / year
• Wellness Days (2 per year)
• Sick Time
• 8 Paid Holidays
• Short Term Disability
• Long Term Disability
• Life Insurance
• Optional 401(k) with Employer match
  
  

WORK PERKS

Approved agency for Public Student Loan Forgiveness

Credit towards C.E.U.s

Paid orientation and training

Free parking

Employee Activities, Rewards and Recognition Programs

Comprehensive Employee Assistance Program

Cell Phone discount (Verizon)

APPLY TO THIS POSITION

Interested applicants can choose to apply in any of the following ways:

Complete an employment application: https://careers.pfq.org/careers-home

Text PFQJOBS to 97211

Email resumes to: Careers@PFQ.org

Drop off resumes or apply in person: Partners For Quality, 250 Clever Road, McKees Rocks, PA 15136

If you need any assistance or require an accommodation to apply please contact us at 412-446-0700.

PFQ.org

Partners For Quality and its family of agencies are an equal opportunity employer

EOE

Qualifications

• Bachelor’s degree
• Minimum of one-year of administrative responsibilities in healthcare/behavioral health
• Excellent communication
• Excellent computer skills
• Use of personal vehicle required