HCQU Family Facilitator

Overview

ORGANIZATION: Milestone Centers Inc.

DEPARTMENT: HCQU - Butler

POSITION: Family Facilitator

STATUS: Full Time; 37.5 hours / week

SCHEDULE: Weekdays, 37.5 hours per week Flexible to meet the department needs

LOCATION: Butler, PA

Milestone Centers, a subsidiary of Partners For Quality Inc., is a nonprofit, community-based human services agency supporting individuals with behavioral health challenges and intellectual & developmental disabilities in communities throughout Western Pennsylvania.

Responsibilities

The primary focus of the services of the Pediatric Complex Care Resource Centers (PCCRC) to be delivered by

the Health Care Quality Units (HCQU) will be to support caregivers in the non-medical aspects of supporting

a child with complex medical conditions receiving in-home shift care services. Many of these needs may be

family-centered and sociodynamic in nature and will lean heavily on advisory, education, and referral functions.

Families often require resources outside of what might be found among peers or extended family. The

purpose of the services of the PCCRCs are to meet the needs for information and support through focused

services to build family and caregiver capacity and efficacy.

The Family Facilitator’s role is to support families caring for children with medically complex conditions

transition from facilities/hospitals to community settings and to support the diversion of child placement in

congregate care settings. The Family Facilitator serves as liaison between departments, to provide information

to families, and assist with coordination and planning for in-home services and options for family-based

alternatives to institutions.

Outreach and Education

• Conduct online and in-person team meetings to facilitate discharge from congregate care settings.
• Travel is primarily in Beaver and Allegheny Counties, but may include sporadic travel throughout western PA.
• Conduct outreach to families, community health related/promotional organizations, hospital/facility social workers, and discharge planners regarding in-home services and options for family-based alternatives to institutional care
• Share resources and educate families about the Office of Developmental Programs’ (ODP) registration and waiver processes
• Provide technical assistance to stakeholders
  
  

Referrals

• Work closely with Health Care Systems, Managed Care Organizations (MCO), Department of Human Services (DHS) offices to accept referrals of children in need of permanency with a family or family like or community-based setting
  
  

Collaboration, Coordination and Planning

• Work in conjunction with state entities to support planning for children and policy planning efforts
• Work in collaboration with Support Coordinators and Enhanced Member Services case managers from managed Care Organizations (MCO) to ensure safe discharge and transition planning by supporting the coordination and setup of home health services and assuring that any accessibility issues are addressed
• Establish and maintain relationships with social workers or discharge planning staff in all pediatric hospitals and pediatric congregate facilities as well as Home Health Agencies in covered geographic area to ensure timely communications about admissions and discharges
• Support/encourage planning efforts for safe discharge and transition home that include relevant parties
• Assist family in working with local school district to establish any educational supports or resources
• Act as a transitional coordinator until the child has permanency
• Maintain periodic follow ups, as needed
• Attend meetings with other Family Facilitators and representatives from the Department of Human Services (DHS) to provide updates, identify barriers for families and discuss strategies
  
  

Benefits

• Full Time employees enjoy a comprehensive benefits package:
• Health, Dental and Vision Insurances
• $1,200 cash payout option in lieu of Health Insurance coverage
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• 16 to 26 Paid Days Off / year
• Wellness Days (2 per year)
• Sick Time
• 8 Paid Holidays
• Short Term Disability
• Long Term Disability
• Life Insurance
• Optional 401(k) with Employer match
  
  

WORK PERKS

• Paid orientation and training
• Free parking (select locations)
• Employee Activities, Rewards and Recognition Programs
• Comprehensive Employee Assistance Program
  
  

APPLY TO THIS POSITION

Interested applicants can choose to apply in any of the following ways:

Complete an employment application online

Email resumes:Careers@PFQ.org

Partners For Quality and its family of agencies are an equal opportunity employer

EOE

Qualifications

• Bachelor’s degree in one of the following: social work, learning and instruction, human services or related field
• Life experience preferred in working with Managed Care Organization (MCO), Supports Coordination, Administrative Entities and/or medical service providers
• Complex medical knowledge and mental health knowledge preferred
• Intellectual Disabilities systems knowledge preferred
• Act 33 and Act 34 clearance and FBI background check, if applicable
• Valid PA Driver's License
  
  

Minimum Compensation

USD $60,000.00/Yr.

Maximum Compensation

USD $65,000.00/Yr.