Director of Human Capital Operations

Firm Description

Founded in 2001, Partners Capital is a Global Investment Office acting for distinguished endowments and foundations, senior investment professionals and prominent families across the globe. With $75B in assets under management, the firm constructs customized investment portfolios for its clients tapping into its deep network of partnerships with what we consider exceptional asset managers across all major asset classes. Clients include Syracuse University, Sesame Workshop, INSEAD Business School, New York’s Metropolitan Opera, San Francisco Symphony, Eton College, Colorado College, several Oxford and Cambridge University Colleges, several family offices around the world, and senior executives from leading global investment firms. The firm employs more than 350 people across its eight offices located in Boston, New York, London, San Francisco, Paris, Singapore, Hong Kong and Dallas.

Partners Capital is diverse and inclusive, in people and in thought. Our meritocracy is enabled by fostering a truly inclusive and collaborative culture. We are proud to be an equal opportunity employer where diverse perspectives, backgrounds and experiences are valued.

Position Description

Partners Capital is seeking a Senior Principal level, Director of Human Capital Operations to join our Boston-based People Team in a highly strategic and operational leadership capacity.

This individual will serve as the go-to partner to the Managing Director and Head of People, North America and operate as a cross functional Human Capital (HC) leader — ensuring an effective day-to-day Human Capital operation while strengthening the infrastructure, driving scalability, and furthering the operational excellence of the broader People Team.

This is a high-impact role that combines HC Business Partnership, People Operations leadership, program and process design, and technology enablement. The successful candidate will bring both breadth across HC disciplines and depth in operational leadership, helping to build, scale and prepare the function for continued global growth.

As a fast-growing, 400 person firm (with 190 employees across North America and four NA offices: Boston HQ, Dallas, New York, and San Francisco), we are seeking a seasoned Human Capital leader who operates independently, exercises strong judgment, and thrives in a dynamic, fast-paced environment.

Key Responsibilities include:

• Ensure an effective, high-performing day-to-day People operation
• Serve as Chief of Staff to the Head of People, North America, providing structure, prioritization, and operational discipline
• In partnership with the Head of People and Talent lead, strengthen Talent verticals (talent management and talent acquisition) by operationally structuring programs, projects, and scalable processes
• Aid in the design, development, and implementation of infrastructure and systems that enable growth
• Act as a strategic Human Capital Business Partner to our North American business

• The ideal candidate will be instrumental in aligning HC practices with business strategy, collaborating with, and supporting the Head of People and other leaders to drive a high-performance culture, and cultivating strong, trusted relationships across all levels of the organization.

Additional responsibilities include:

• Responsible for ensuring all information security processes, policies and procedures are adhered to and any issues or concerns are raised with the Cyber Security team
• Operational Leadership
• Serve as thought partner and execution arm for the Head of People, North America
• Lead operational execution, planning, and prioritization across the People function
• Provide project management rigor and structure to People Team initiatives
• Provide budget oversight, workforce planning, and resource allocation in support of business objectives
• Operate as the functional lead for People Operations, ensuring consistency and excellence
• Act as a manager and mentor for People Operations team member(s)

People Operations & Technology Enablement

• Lead HC operations including payroll, benefits administration, immigration, employee lifecycle management, vendor management, and compliance
• Evolve HC technology (HRIS and related systems) to drive efficiency and scale
• In support of the HC function, design, implement, own, and operate processes that create clarity, consistency, and operational rigor
• Build scalable infrastructure to support firm growth
• Centralize and manage HC reporting, dashboards, and analytics (people and recruitment); leverage data to uncover trends and drive informed decision-making
• Optimize ATS utilization and reporting to enable informed decision-making
• Support special projects in partnership with relevant team members which may include selection and implementation of a new global performance development system

Total Rewards & Compensation

• Manage total rewards programming including compensation, benefits, and recognition
• Support and manage annual compensation cycle and associated processes, year-round analysis, reporting, record-keeping, and communications
• Ensure programs are competitive, compliant, and aligned with performance and firm objectives
• Manage benefits by acting as the knowledge center and execution arm (H&W, Retirement, and other)

Human Capital Business Partnership

• Function as a People Business Partner across North America
• Advise leaders and managers on employee relations, employment law, policy interpretation, performance management, and risk mitigation
• Support policy development and refinement to ensure alignment with organizational needs and best practices
• Act as coach, advisor, and confidant to leaders, managers, and employees throughout the employee lifecycle
• Align HC practices with business goals to enable performance and engagement

Program Leadership and Management

• Partner with Head of People and Talent Lead (talent management and talent acquisition) to structure and operationalize programs and initiatives
• At the direction of the Head of People, lead cross-functional projects with a disciplined, results-oriented approach
• Identify opportunities to refine People processes, enhance employee experience, and strengthen operational capability
• Support the Head of People on strategic initiatives across North America and, as needed, globally

Qualifications / Attributes

Required:

• Bachelor’s degree or related field
• 10 years of progressive Human Capital experience across multiple disciplines
• People management experience
• Deep knowledge of HC best practices including employee relations, employment law, total rewards, talent acquisition, talent management, performance development, workforce planning, policy management, data analytics, and operations
• Demonstrated experience significantly elevating talent operations in a high-performance environment
• Strong understanding of workforce planning and experience embedding data-driven hiring practices and recruitment analytics
• Demonstrated experience building or scaling People infrastructure and operational capability
• Strong operational mindset with the ability to bring order, clarity, and structure to complexity
• High business acumen and understanding of organizational strategy
• Comfortable operating as both strategic advisor and hands-on executor
• Ability to operate in a fast-paced and “results-focused” environment, with strong attention to detail and a commercial approach.
• Proactive and solution-oriented, with demonstrated ability to lead and execute projects with strong project management skills.
• Excellent analytical, organization, prioritization, and written/verbal communication skills
• Familiar with state-specific labor laws and requirements for the states where PCIG offices are based
• Proficient in managing and resolving conflict in a constructive manner across levels. High degree of professionalism and sound judgement with understanding of when and how to escalate issues.
• Motivated, entrepreneurial, adaptable, and able to thrive in a small team within a fast-growing organization
• Ability to handle a high-level of confidentiality, discretion, and sensitivity regarding employee information
• Intellectually curious and collaborative team player who embodies Partners Capital values and is willing to do whatever it takes to contribute to the success of the business
• High proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)

Benefits and Compensation

Partners Capital is committed to being a great place to work. We are focused both on wellbeing and professional growth. You can expect professional development and career progression opportunities, competitive compensation, exceptional benefits, and a flexible “results-focused” working model. Our benefits package includes medical, dental, and vision insurance, short and long-term disability insurance, life insurance, flexible spending accounts, commuter benefits, paid time off and a 401(k) plan with employer matching. The Firm also supports global philanthropy via a charity program and volunteer day. In addition, we champion a variety of wellness and social events. We also support the pursuit of professional certifications such as the Chartered Financial Analyst (CFA), Chartered Alternative Investment Analyst (CAIA), etc.

Massachusetts requires Partners Capital to include a reasonable estimate of the base salary range for this role. This base salary range is specific to individuals applying to work in our Massachusetts office and takes into account a number of factors. A reasonable estimate of the base salary range for this role in Massachusetts is $175,000 - $225,000. The base salary offered will be determined on factors such as experience, skills, training, certifications, and education. Decisions will be determined on a case-by-case basis.

The base salary is one element of our competitive compensation package. In addition to the base salary, this position may be eligible for performance-based incentives.

For all California residents, please click here to view the Partners Capital California Applicant Privacy Notice