Associate IT Support Engineer

Firm Description

Founded in 2001, Partners Capital is a Global Investment Office acting for distinguished endowments and foundations, senior investment professionals and prominent families across the globe. With $75B in assets under management, the firm constructs customized investment portfolios for its clients tapping into its deep network of partnerships with what we consider exceptional asset managers across all major asset classes. Clients include Syracuse University, Sesame Workshop, INSEAD Business School, New York’s Metropolitan Opera, San Francisco Symphony, Eton College, Colorado College, several Oxford and Cambridge University Colleges, several family offices around the world, and senior executives from leading global investment firms. The firm employs more than 400 people across its eight offices located in Boston, New York, London, San Francisco, Paris, Singapore, Hong Kong and Dallas.

Partners Capital is diverse and inclusive, in people and in thought. Our meritocracy is enabled by fostering a truly inclusive and collaborative culture. We are proud to be an equal opportunity employer where diverse perspectives, backgrounds and experiences are valued.

Position Description

The Associate IT Support Engineer role is based in Boston and forms part of a globally aligned IT User Support function. Reporting to the US IT Support Manager and working closely with the IT Team Lead in London, this position provides a blend of hands-on technical support, vendor management, and project delivery responsibilities. The role supports a global organization of more than 400 employees and contributes to initiatives such as software deployments, process improvements, and the ongoing enhancement of the end-user technology experience.

We are seeking a motivated and service-oriented IT professional with 3-5 years of IT support experience, preferably within financial services, investment management, or other professional services environments. The ideal candidate is highly organized, proactive, and committed to delivering exceptional customer service. Our user base consists primarily of senior investment professionals who operate in a fast-paced, high-performance environment and expect a high standard of IT support. Candidates who have successfully supported demanding, client-focused organizations will be well positioned to quickly integrate into the team and make an immediate impact.

Key Responsibilities include:

• Provide deskside and remote technical support to employees, resolving incidents related to hardware, software, mobile devices, and collaboration technologies.
• Install, configure, and maintain Windows operating systems, Microsoft 365 applications, and approved business software.
• Troubleshoot issues across Windows environments, Microsoft 365 services (Teams, Outlook, SharePoint, OneDrive), Microsoft Entra ID, and core networking components.
• Support audiovisual and conference room technologies, ensuring reliable meeting experiences across video conferencing platforms.
• Manage employee onboarding and offboarding activities, including device provisioning, access management, and account lifecycle administration.
• Deliver a high standard of customer service through timely, professional, and effective communication from initial request through resolution.

Systems and Process Management:

• Maintain accurate and up-to-date records within the IT Service Management platform (ConnectWise), ensuring compliance with established service level agreements (SLAs) and key performance indicators (KPIs).
• Contribute to the development and maintenance of technical documentation, knowledge articles, and troubleshooting guides.
• Support endpoint management activities, including patching, endpoint protection, and compliance monitoring.
• Perform first-line troubleshooting of Zscaler-related issues, reviewing logs and escalating findings to the appropriate teams when required.
• Support the installation, maintenance, and removal of financial data platforms, including Bloomberg terminals.
• Maintain accurate hardware and software asset inventories throughout the asset lifecycle.
• Coordinate with external vendors for hardware repairs, warranty services, and software support escalations, ensuring timely resolution and stakeholder communication.
• Identify opportunities to improve support processes, enhance self-service capabilities, and increase operational efficiency.
• Participate in IT audits, risk assessments, and compliance initiatives
  
  

Global Collaboration:

• Partner closely with the London-based IT team to align support processes, share best practices, and maintain a consistent user experience across regions.
• Participate in global IT initiatives, projects, and technology rollouts.
• Contribute to the continuous improvement of service delivery metrics, support tools, and operational processes.
• Foster effective collaboration and communication across geographically distributed teams.
• Key responsibilities may be assessed and are subject to change from time to time based on the needs of the business. The individual may be required to work overtime as needed.

Additional responsibilities include:

• Ensure adherence to all information security policies, standards, and procedures, escalating risks, incidents, or concerns to the Cyber Security team as appropriate.
• Maintain compliance with applicable data protection and privacy regulations, escalating any concerns through established governance channels.
• Undertake additional responsibilities as reasonably required to support business and operational objectives.

Qualifications / Attributes

Required:

• 3-5 years of IT support experience; background in financial services or professional services strongly preferred.
• Solid knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Intune).
• Hardware troubleshooting across desktops, laptops, mobile devices, printers, and peripherals.
• Familiarity with networking fundamentals: VPN, DNS, DHCP, and wireless troubleshooting.
• Experience supporting AV and conference room technologies (Zoom, Cisco, or similar).
• Experience with ITSM ticketing tools and working to SLAs.
• Excellent written and verbal communication skills (professional, clear, and customer-focused).
• Highly organized with strong attention to detail; produces accurate, error-free work.
• Proactive and resourceful individual that brings solutions, not just problems.
• Reliable, accountable, and self-managing; does not need to be chased.

Preferred:

• Microsoft certifications (MD-102, AZ-900, or equivalent).
• Familiarity with Microsoft Entra, Autopilot, or endpoint security tools (Defender, CrowdStrike, SentinelOne).
• Experience with automated laptop build and deployment systems (Autopilot or equivalent).
• Experience with ConnectWise or a comparable ITSM platform.
• Familiarity with Zscaler log review and basic proxy troubleshooting.
• Exposure to PowerShell scripting or workflow automation a plus, not a requirement.
• ITIL v4 Foundation or CompTIA Network .
• Experience within the financial services industry.

Benefits and Compensation

Partners Capital is committed to being a great place to work. We are focused both on wellbeing and professional growth. You can expect professional development and career progression opportunities, competitive compensation, exceptional benefits, and a flexible “results-focused” working model. Our benefits package includes medical, dental, and vision insurance, short and long-term disability insurance, life insurance, flexible spending accounts, commuter benefits, paid time off and a 401(k) plan with employer matching. The Firm also supports global philanthropy via a charity program and volunteer day. In addition, we champion a variety of wellness and social events. We also support the pursuit of professional certifications such as the Chartered Financial Analyst (CFA), Chartered Alternative Investment Analyst (CAIA), etc.

Massachusetts requires Partners Capital to include a reasonable estimate of the base salary range for this role. This base salary range is specific to individuals applying to work in our Massachusetts office and takes into account a number of factors. A reasonable estimate of the base salary range for this role in Massachusetts is $65,000 - $80,000. The base salary offered will be determined on factors such as experience, skills, training, certifications, and education. Decisions will be determined on a case-by-case basis.

The base salary is one element of our competitive compensation package. In addition to the base salary, this position may be eligible for performance-based incentives.

For all California residents, please click here to view the Partners Capital California Applicant Privacy Notice