What are the responsibilities and job description for the Full-time Customer Service Assistant II (CSA) - Portsmouth position at Partners Bank?
Company Description Partners Bank is a community-focused financial institution that has served Southern Maine and Seacoast New Hampshire since 1933. The bank is committed to building strong relationships and providing personalized financial solutions that support individuals and businesses at every stage. Partners Bank combines traditional, high-touch customer service with modern banking technology and 24/7 digital access. Its full-service offerings include personal banking, business lending, commercial real estate financing, residential mortgages, and wealth management solutions. The bank is deeply engaged in supporting local businesses, families, and organizations that contribute to the vitality of the region.
Role Description The Customer Service Assistant II (CSA) is a full-time, on-site role based in Portsmouth, NH. This position is responsible for delivering exceptional customer service by assisting customers with their daily banking transactions, answering questions about accounts and services, and resolving issues in a timely and professional manner. The CSA II will support branch operations by processing deposits, withdrawals, payments, and other routine transactions, while ensuring accuracy and compliance with bank policies and procedures. The role includes educating customers on available products, services, and digital banking tools, and referring customers to appropriate team members for more complex needs. The CSA II will collaborate closely with colleagues to meet branch goals, maintain a welcoming environment, and uphold Partners Bank’s commitment to customer satisfaction and community engagement.
Qualifications
Role Description The Customer Service Assistant II (CSA) is a full-time, on-site role based in Portsmouth, NH. This position is responsible for delivering exceptional customer service by assisting customers with their daily banking transactions, answering questions about accounts and services, and resolving issues in a timely and professional manner. The CSA II will support branch operations by processing deposits, withdrawals, payments, and other routine transactions, while ensuring accuracy and compliance with bank policies and procedures. The role includes educating customers on available products, services, and digital banking tools, and referring customers to appropriate team members for more complex needs. The CSA II will collaborate closely with colleagues to meet branch goals, maintain a welcoming environment, and uphold Partners Bank’s commitment to customer satisfaction and community engagement.
Qualifications
- Candidates should possess strong Customer Service and Customer Support skills, with a focus on Customer Satisfaction.
- Candidates should possess excellent Interpersonal Skills and Communication abilities for working with diverse customers and colleagues.
- Previous experience in banking, retail, or another customer-facing environment is preferred.
- Ability to handle cash accurately, follow established procedures, and maintain attention to detail.
- Comfort with learning and using banking systems and digital tools; basic computer proficiency required.
- Ability to work on-site full-time in Portsmouth, NH, including maintaining punctuality and reliability.
- High school diploma or equivalent required; additional education in business or finance is a plus.
- Demonstrated problem-solving skills, sound judgment, and commitment to ethical and compliant practices.