What are the responsibilities and job description for the Assistant Branch Manager I position at Partners Bank?
Assistant Branch Manager I
Department: Branch Administration
Reports to: Market Manager
Supervises: Teller and Customer Service Staff
Status: Full-time / Exempt / On-Site Only
Must already be authorized to work in the United States. Relocation is not provided.
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.
Summary for Assistant Branch Manager I:
- Assist the Market Manager in the day-to-day operations of the branch to ensure efficiency and adherence with established regulatory, compliance and operating policies and procedures.
- Provide on-going guidance and training to branch staff on products, services, processes, procedures, etc.
- Confer and participate with the Market Manager in resolving personnel issues, and in hiring and scheduling staff.
- Complete employee performance evaluations and other documentation for their Market Manager’s review as needed.
- Oversee workflow and teller and customer service activities independently in the absence of the Market Manager.
- Sales production responsibilities for new deposit and consumer loans. Answers questions on all services the financial institution provides and is proficient in recognizing sales and quality referral opportunities.
Job Requirements for Assistant Branch Manager I:
- Three or more years of prior supervisory, sales, service and operations experience in a financial institution is necessary.
- Proficient verbal and written communication.
- Proven strong customer sales, service and interpersonal skills.
- Ability to work independently as well as with a variety of people in a team environment.
- Adapt easily to change and is able to effectively handle multiple tasks.
- Excellent organizational, problem resolution, technical and computer skills.
- Proven supervisory skills with the ability to effectively motivate and direct the activities of others.
- Proficient knowledge of branch, teller and customer services processes, policies, guidelines and operating procedures.
Specific Job Functions for Assistant Branch Manager I:
- Manage overall daily branch operations and ensures staff’s on-going compliance with the Bank’s operating procedures, policies and guidelines.
- Responsible for insuring branch cash audits and routine audit/security reports are completed and submitted on schedule.
- Oversee teller and customer service staffing schedules to ensure adequate coverage and efficient workflows are maintained.
- Coach, mentor and provide on-going cross training of staff to build their skills and knowledge in various areas including operations, compliance, sales and service.
- Engage in sales activities to promote Partners Bank products and services to existing customers and prospects.
- Proficient in the sale, service and personal production of all deposit and consumer loan products and services.
- Participate in the preparation and delivery of employee performance evaluations and documentation.
- Provide input in the hiring of branch tellers and customer service staff, and employee disciplinary action plans.
- Capable of managing the branch temporarily in the Market Manager’s absence
- Represent the bank at various community events and encourages staff participation.
- Perform additional duties as required.
This Job Description for the Assistant Branch Manager I describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.
Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.