What are the responsibilities and job description for the Customer Care Rep position at Partnered Staffing - Kelly Services?
Company Description
At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
Job Description
MAJOR JOB DUTIES AND RESPONSIBILITIES:
• Responds to customer
questions via telephone and written correspondence regarding insurance
benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
•
Operates a PC/image station to obtain and extract information;
documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
•
Develops and maintains positive customer relations and coordinates
with various functions within the company to ensure customer requests
and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and
customer service issues.
• Provides external and internal customers with requested information.
•
Under immediate supervision, receives and places follow-up telephone
calls / e-mails to answer customer questions that are routine in nature.
•
Uses computerized systems for tracking, information gathering and
troubleshooting. Requires limited knowledge of company services,
products, insurance benefits, provider contracts and claims. Seeks,
understands and responds to the needs and expectations of internal and
external customers. Required to meet department goals.
Qualifications
EDUCATION/EXPERIENCE:
•
Requires a HS diploma or GED; up to 1 year of previous experience in
an automated customer service environment; or any combination of
education and experience, which would provide an equivalent background .
Additional Information
Why is this a great opportunity? The answer is simple…working at our client is more than a job; it’s a career. The opportunities are diverse whether you are right at the start of your career or whether you are looking for new challenges this is the job for you, so be quick and apply now!