What are the responsibilities and job description for the Contact Center Customer Service Inbound/Outbound I position at Partnered Staffing - Kelly Services?
Company Description
Kelly Services, Inc. is a Fortune 500 company headquartered in Troy, Mich., providing employment to more than 700,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, health care and home care. Kelly Services is an Equal Opportunity Employer.
Job Description
Answers inbound customer calls
Researches and solves general billing issues
Handles customer requests that come through mail and emails
Identifies whether customer calls should be forwarded to appropriate staff and completes call transfer, if necessary
Responsible for completing multiple paperwork forms to resolve customer issues.
Generates customer letters in response to customer queries
Recognizes, documents, and alerts Team Leaders and Supervisors of customer contact trends.
Participates in department and company meetings.
Experience with Microsoft Office Excel/Word/PowerPoint is preferred
Other duties assigned.
Qualifications
High School Diploma
1 years Customer Service Experience
Prior experience in an administrative function