What are the responsibilities and job description for the Client Relations & Operations Coordinator position at Partner Facility Solutions?
Company Description Partner Facility Solutions provides high-quality, customer-focused commercial cleaning and janitorial services for a wide range of facilities. The company uses a unique, fully customizable process to meet each client’s specific operational and cleanliness needs. As a one-stop shop, Partner Facility Solutions aims to simplify facility management by delivering consistent, reliable service. Team members work in a service-oriented environment that values responsiveness, quality, and long-term client partnerships.
Role Description The Client Relations & Operations Coordinator is a full-time, on-site role based in Braintree, MA. This position is responsible for serving as a primary point of contact for clients, responding to inquiries, and ensuring a positive customer experience. Day-to-day tasks include coordinating service schedules, tracking work orders, and supporting the operations team to ensure services are delivered on time and according to client requirements. The coordinator will assist with project planning, maintain organized records and documentation, and follow up on client feedback to support continuous improvement. This role also involves collaborating with internal staff and vendors, preparing basic reports, and helping streamline processes that support efficient facility service operations.
Qualifications
Role Description The Client Relations & Operations Coordinator is a full-time, on-site role based in Braintree, MA. This position is responsible for serving as a primary point of contact for clients, responding to inquiries, and ensuring a positive customer experience. Day-to-day tasks include coordinating service schedules, tracking work orders, and supporting the operations team to ensure services are delivered on time and according to client requirements. The coordinator will assist with project planning, maintain organized records and documentation, and follow up on client feedback to support continuous improvement. This role also involves collaborating with internal staff and vendors, preparing basic reports, and helping streamline processes that support efficient facility service operations.
Qualifications
- Candidates should possess strong Communication and Customer Service skills to interact effectively with clients and internal teams.
- Candidates should possess Client Relations skills to manage expectations, build trust, and maintain long-term partnerships.
- Candidates should possess solid Organization Skills to manage schedules, documentation, and multiple concurrent service requests.
- Candidates should possess Project Management skills to support planning, coordination, and follow-through on service-related initiatives.
- Ability to work on-site in Braintree, MA and collaborate in a fast-paced, service-driven environment.
- Proficiency with office productivity tools (e.g., email, spreadsheets, CRM or scheduling software) is beneficial.
- Prior experience in facilities services, janitorial operations, or a related service industry is a plus.
- High school diploma or equivalent required; additional education in business, operations, or a related field is an advantage.