What are the responsibilities and job description for the Associate Salesforce Administrator position at Participate Learning?
Description
Since 1987, Participate Learning has partnered with schools and districts to prepare students for career success through cultural exchange, dual language programs, and global learning. We help students build bilingual fluency, problem-solving, and critical-thinking skills to apply their learning in real-world settings and across any career path.
What You’ll Do
The Associate Salesforce Administrator supports the day-to-day administration, maintenance, and enhancement of Salesforce.com and related systems, working under the guidance of senior team members to ensure system reliability, data accuracy, and a positive user experience. This role assists with user support, basic configuration, and data management while building technical expertise and contributing to ongoing system improvements and projects. This role is ideal for someone early in their Salesforce career who is eager to grow in a collaborative, mission-driven environment.
Requirements
Key Responsibilities
Technical Support: Provides front-line support by troubleshooting user issues and escalating more complex problems as needed. Supports user training and assists with onboarding and upskilling, while maintaining documentation for processes, configuration, and procedures.
System Maintenance: Assists in maintaining and enhancing Salesforce configuration, including objects, fields, and page layouts. Contributes to automation using Flow, validation rules, and other declarative tools, and supports testing of system changes, enhancements, and Salesforce releases.
Reporting & Dashboards: Creating and running reports and dashboards for basic analytics.
Technical Expertise: Supports data management activities, including imports, updates, and data cleansing. Monitors data integrity and identifies inconsistencies or errors to support the overall data quality.
Collaboration: Provides administrative and operational support to the internal partners using Salesforce, ensuring accurate records of customer interaction, including sales support and order forms managed through Salesforce and DocuSign. Participate in IT department-wide initiatives and projects.
Experience You Bring
Headquartered in Chapel Hill, NC, one of the essential measures of our business's success is the positive impact we have on our employees. Our work inspires everyone to be change agents.
- This role is remote, with a strong preference for candidates located near Chapel Hill, NC, to support occasional in-person collaboration and team engagement.
Since 1987, Participate Learning has partnered with schools and districts to prepare students for career success through cultural exchange, dual language programs, and global learning. We help students build bilingual fluency, problem-solving, and critical-thinking skills to apply their learning in real-world settings and across any career path.
What You’ll Do
The Associate Salesforce Administrator supports the day-to-day administration, maintenance, and enhancement of Salesforce.com and related systems, working under the guidance of senior team members to ensure system reliability, data accuracy, and a positive user experience. This role assists with user support, basic configuration, and data management while building technical expertise and contributing to ongoing system improvements and projects. This role is ideal for someone early in their Salesforce career who is eager to grow in a collaborative, mission-driven environment.
Requirements
Key Responsibilities
Technical Support: Provides front-line support by troubleshooting user issues and escalating more complex problems as needed. Supports user training and assists with onboarding and upskilling, while maintaining documentation for processes, configuration, and procedures.
System Maintenance: Assists in maintaining and enhancing Salesforce configuration, including objects, fields, and page layouts. Contributes to automation using Flow, validation rules, and other declarative tools, and supports testing of system changes, enhancements, and Salesforce releases.
Reporting & Dashboards: Creating and running reports and dashboards for basic analytics.
Technical Expertise: Supports data management activities, including imports, updates, and data cleansing. Monitors data integrity and identifies inconsistencies or errors to support the overall data quality.
Collaboration: Provides administrative and operational support to the internal partners using Salesforce, ensuring accurate records of customer interaction, including sales support and order forms managed through Salesforce and DocuSign. Participate in IT department-wide initiatives and projects.
Experience You Bring
- Foundational experience with Salesforce administration.
- Experience creating reports and dashboards in Salesforce.
- Exposure to basic Salesforce configuration (objects, fields, page layouts).
- Experience supporting end users in a technical environment.
- Familiarity with data management concepts (imports, exports, data quality).
- Basic understanding of Salesforce security model (profiles, roles, permissions) preferred.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple tasks and respond to user needs promptly.
- Clear written and verbal communication skills.
- Willingness to learn new technologies and grow Salesforce skillset.
- Ability to follow established processes and maintain data integrity.
- 1–3 years of experience in Salesforce.
- Salesforce Administrator Certification (preferred or in progress).
- Experience in end-user support or help desk environments is a plus.
- Passionate about learning and welcoming people from around the world, with an interest in sharing and experiencing diverse cultures.
- Passion for global perspectives, including languages, cultures, and travel, with a curiosity about our interconnected world.
- Belief in business as a force for good and a desire to make a meaningful impact.
- Eager to contribute to positive change, both today and in the future.
- Flexible and adaptable, with a willingness to go beyond day-to-day responsibilities (and supported by a flexible work environment).
- Comfortable engaging on camera during Zoom meetings to support collaboration and connection.
- Commitment to the belief that global education is for everyone.
Headquartered in Chapel Hill, NC, one of the essential measures of our business's success is the positive impact we have on our employees. Our work inspires everyone to be change agents.
- Attractive medical, dental, and vision coverage
- Company-paid short-term and long-term disability, and life insurance
- Paid parental leave
- Generous vacation and separate sick time
- 401(k) plan with company match up to 6% of salary
- Expanded family support leave, including child school leave, family crisis leave, and hardship leave
- Wellness program
- Fertility benefits
- Adoption assistance
- Infant-at-work and dog-friendly workplace programs
- Cell phone reimbursement
- Fully stocked kitchen
- Volunteer time off
- Professional development funds
- Tuition assistance