What are the responsibilities and job description for the Family Account and Administrative Coordinator position at Part 2 Afterschool?
Join The Homestead / Part 2 Kids Team
At The Homestead and Part 2, we believe every interaction with a family matters. From registration and tuition questions to helping families navigate child care assistance, this position plays an essential role in ensuring families feel supported while helping our administrative systems run smoothly.
We're looking for a highly organized, detail-oriented professional who enjoys solving problems, communicating with people, and managing complex administrative processes. If you love creating order, keeping track of details, and providing exceptional customer service, we'd love to meet you.
Position Summary
The Family Accounts & Administrative Coordinator serves as one of the primary points of contact for families regarding tuition, child care financial assistance, enrollment-related questions, and general administrative support. This position coordinates Vermont Child Care Financial Assistance Program (CCFAP) benefits, Universal Pre-K (Act 166) administration, parent account management, and a variety of administrative responsibilities that help keep our programs operating efficiently.
Success in this role requires exceptional organization, strong communication skills, and the ability to manage multiple deadlines while maintaining accuracy.
Primary ResponsibilitiesFamily Communication
- Serve as a primary contact for parent questions regarding tuition, payments, financial assistance, attendance, policies, and enrollment.
- Provide timely, friendly, and professional customer service.
- Communicate reminders regarding paperwork, deadlines, and required documentation.
- Build positive relationships with families through clear and proactive communication.
CCFAP Coordination
- Monitor Child Care Financial Assistance Program (CCFAP) eligibility and certificates.
- Communicate with families regarding applications, renewals, and expiring benefits.
- Coordinate with the State of Vermont to ensure benefits remain active and accurate.
- Maintain accurate records and documentation.
Universal Pre-K (Act 166)
- Coordinate Universal Pre-K tuition agreements.
- Prepare and submit invoices to participating school districts.
- Update family tuition balances based on Act 166 funding.
- Communicate with schools and families regarding Act 166 eligibility and payments.
Administrative Responsibilities
- Maintain accurate family account information.
- Enter and manage data across multiple systems.
- Assist with enrollment administration and attendance-related questions.
- Support office operations through accurate record keeping and organization.
- Help improve administrative systems and workflows.
Qualifications
We're looking for someone who is:
- Highly organized and exceptionally detail-oriented
- Comfortable managing multiple priorities and deadlines
- A strong written and verbal communicator
- Friendly, patient, and professional with families
- Able to work independently while collaborating with a team
- Comfortable learning new software and online systems
- Proficient with Microsoft Office; strong Excel skills are preferred
- Experienced with data entry and administrative work
Experience in education, child care, customer service, or office administration is preferred but not required.
What Makes Someone Successful in This Role?
The ideal candidate enjoys creating systems, keeping information organized, and making sure nothing slips through the cracks. They notice details, communicate proactively, and take pride in helping families navigate what can sometimes be complicated administrative processes.
Above all, they understand that behind every account is a family depending on us for clear communication and outstanding service.
About The Homestead / Part 2
The Homestead and Part 2 strengthens our communities by creating welcoming, inclusive environments where children thrive, families feel connected, employees find purpose, and every person feels respected, valued, and empowered to grow.
If you're looking for meaningful work where organization, communication, and service make a real difference for children and families every day, we'd love to hear from you.
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
Work Location: Hybrid remote in South Burlington, VT 05403
Salary : $22 - $25