Field Service Representative

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At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

Job Description

Parsons is looking for an amazingly talented Field Service Representative to join our team! In this role you will get to help shape and support a dynamic government-off-the-shelf (GOTS) solution that delivers powerful capabilities to end users across the Pacific Air Forces (PACAF) Area of Responsibility (AoR).

This position is located at Joint Base Pearl Harbor-Hickam, Hawaii **NO REMOTE WORK**

What You'll Be Doing

• Provide on-site daily support for a GOTS solution at PACAF and, when necessary, during weekends and holidays.
• Train users on proper use of the solution and best practices.
• Manage user and group accounts within the software.
• Serve as a primary site advocate for Parsons solutions and capabilities.
• Responsible for interfacing with multiple stakeholders to assess, understand, collect, and document requirements to ensure that user stories are consistent and applicable across all products.
• Advise on, recommend updates, and produce standard operating procedures (SOPs) and Tactics, Techniques, and Procedures (TTPs) to maximize solution value and mission impact.
• Compile, consolidate, and organize data and information into clear, accurate reports.
• Test new software releases and assist with frequent solution deployments in a fast-paced environment.
• Reconcile conflicts; decompose high-level information into the appropriate level of detail for team members; and participate in peer reviews of developed solutions.
• Overseeing functional and non-functional requirements for multiple products within the project team
• Document, analyze and review software requirements for a large software development team responsible for development, test, installation, customer interface and O&M activities for several applications supporting the classification of data and document.
• Travel as needed to provide remote training and support to customer sites across the AOR.
  
  
  

What Required Skills You'll Bring

• Proficiency with relevant hardware, software, and troubleshooting techniques.
• Experience documenting, analyzing, and reviewing software requirements for complex systems.
• Demonstrated ability to deliver effective training, including instruction on emerging technologies.
• Excellent verbal and written communication abilities.
• Experience creating and maintaining technical and requirements documentation.
• Ability to obtain and maintain required Top Secret security clearance.
• Willingness to travel to customer sites as needed.
• Ability to work on weekends and holidays when required.
• Interfacing with multiple stakeholders to assess and understand the requirements to ensure that user stories are consistent and applicable across all products
• Liaise with globally dispersed team members to discuss new solutions and assess their applicability to PACAF.
• Understand PACAF mission needs and identify how Parsons solutions support and enable those requirements.
• Attend meetings with current and prospective users to gather feedback, present capabilities, and build strong relationships.
  
  
  

What Desired Skills You'll Bring

• Active Secret security clearance.
• Experience conducting or supporting military operations and/or exercises.
• Bachelor's Degree & 5 years of customer-facing experience in a technical, operational, or consulting role.
• Experienced with frequent use and application of technical standards, principles and theories.
• Strong verbal and written communication skills.
• Experience working on small, agile teams.
• Understand PACAF mission needs and identify how Parsons solutions support and enable those requirements.
  
  
  

Security Clearance Requirement

An active Secret security clearance is required for this position.

This position is part of our Federal Solutions team.

The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.

Salary Range: $103,500.00 - $181,100.00

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.